Maximise your Avios, air miles and hotel points

Review: Shangri-La Rasa Ria resort, Sabah, Malaysia – a trip to Borneo

Links on Head for Points may pay us an affiliate commission. A list of partners is here.

This is our review of the Shangri-La Rasa Ria resort in Sabah, Malaysia on the island of Borneo.

It is part of my recent visit to Malaysia with Malaysia Airlines, following the reopening of Malaysia’s borders to tourists and visitors. You can read my review of Malaysia Airlines business class on the A350 here.

On my last trip I went to Langkawi, where I reviewed the Four Seasons, so I was excited to explore another of Malaysia’s islands: Borneo. This is the largest island in Asia and is shared between Malaysia, Brunei and Indonesia. Malaysia occupies the majority of the northern coast, with the exception of a small enclave for Brunei.

The hotel website is here.

Shangri-La Rasa Ria resort 2

Where is the Shangri-La Rasa Ria resort?

To avoid confusion, there are actually two Shangri-La Resorts in Sabah: the Shangri-La Tanjung Aru, in Kotu Kinabalu itself, and Shangri-La Rasa Ria, north of the city. This is a review of Rasa Ria.

The Shangri-La Rasa Ria is about 40 minutes away by car from Kota Kinabulu International Airport, depending on traffic. It is located on a little peninsula:

Shangri La Rasa Ria location

Garden Wing vs Ocean Wing: what’s the difference?

Rasa Ria is split into two sides with just shy of 500 rooms in total. 326 are in the original Garden Wing, part of the original development that opened just over 25 years ago (although since refurbished!)

The balance (173) are in the newer Ocean Wing, added in 2008 and further extended in 2015.

Despite their names, both wings – and all the rooms – face the beach, with open air corridors to the rear of the wings.

Garden Wing rooms are the entry-level guest rooms. These are smaller, at 36 square meters, whereas all the rooms (actually Junior Suites) in the Ocean Wing are a huge 90 square meters. As you will see below, Ocean Wing suites also have gigantic balconies with huge outdoor bathtubs.

Other privileges that Ocean Wing guests get are:

  • Private swimming pool and infinity jacuzzi
  • Breakfast buffet in Oceano Modern Grill
  • Separate arrival and check-in
  • Dedicated concierge serices
  • Complimentary mini bar
  • Pillow menu

Checking in to the Ocean Wing at Rasa Ria

Check in is conducted in a large open air lobby on the ground floor of the Ocean Wing:

Shangri-La Rasa Ria Ocean Wing lobby

Rooms at the Shangri-La Rasa Ria Ocean Wing

I was given one of the frankly palatial sea view Junior Suites in the Ocean Wing. At 90 square meters, including the balcony, it is quite a bit larger than my two-bedroom London flat.

Shangri-La Rasa Ria Ocean Wing room

As you can already see, it is massive. Let’s start in the bedroom bit, which has enough open floor that you can probably do a three-person yoga class.

To the right is the mini bar:

Shangri-La Rasa Ria Ocean Wing mini bar

This featured the most bizarre hot water machine I have ever seen (the gadget you see on the work surface), plus a mini fridge stocked mostly with soft drinks and some snacks including dried mango. This is all complimentary for guests, I believe. I couldn’t find a coffee machine.

Shangri-La Rasa Ria Ocean Wing hot water

To the left of the mini bar is a really decent sized desk with a lamp and some plug sockets:

Shangri-La Rasa Ria Ocean Wing table desk

Finally, to the left of that, a dining table set up for three people:

Shangri-La Rasa Ria Ocean Wing dining table

On the opposite side is the king bed:

Shangri-La Rasa Ria Ocean Wing room 2

and

Shangri-La Rasa Ria Ocean Wing bed

There are good sized bedside tables on both sides. Rather than providing single-use plastic bottles, Rasa Ria provides 1l glass bottles filled with purified water from the resort. These are replenished when necessary; the bottles have a small paper seal as well to ensure they are fresh. I thought this was very well done.

Shangri-La Rasa Ria Ocean Wing bedside table

At least on the right of the bed there is a UK style plug socket, although no USB sockets.

In the window, as you can see, is a green sofa, although the window does get fogged up a bit (on the outside):

Shangri-La Rasa Ria Ocean Wing window sofa

To the left of the bed is a large TV. It’s a bit of an awkward position but is semi-flexible.

The balcony is equally palatial, accessible via sliding French doors. On the right is a large daybed:

Shangri-La Rasa Ria Ocean Wing balcony 2

On the left is the large bath tub, which the staff will come and fill for you on request:

Shangri-La Rasa Ria Ocean Wing balcony

…. and when full:

Shangri-La Rasa Ria Ocean Wing bath

You get some lovely views across the resort and beach:

Shangri-La Rasa Ria Ocean Wing balcony view

…. plus some spectacular sunsets, too:

Shangri-La Rasa Ria Ocean Wing sunset

Back inside, and behind the bedroom is the walk-in wardrobe and bathroom:

Shangri-La Rasa Ria Ocean Wing walk in wardrobe

There’s loads of storage space here, plus a dressing table:

Shangri-La Rasa Ria Ocean Wing dressing table

And a luggage rack / open wardrobe:

Shangri-La Rasa Ria Ocean Wing luggage storage

Opposite the dessing table is the bathroom:

Shangri-La Rasa Ria Ocean Wing bathroom

The toilet is on the left, whilst the shower is on the right:

Shangri-La Rasa Ria Ocean Wing shower

The shower features handheld and rainfall shower heads, although I felt the water pressure could have been marginally stronger.

Toiletries are Jasmin & Bergamot by L’Occitane which are nice, although I found the mini bottles quite firm and it wasn’t so easy to get the liquids out! I believe Rasa Ria is moving to larger pump bottles to reduce plastic waste in the near future.

Shangri-La Rasa Ria Ocean Wing loccitane amenities

As you can see, the rooms at Rasa Ria feature beige and brown Asian-inspired luxury designs with teak furniture and panelling throughout. It’s not quite as design-forward or modern as other resorts but otherwise a very solid product.

Shangri-La Rasa Ria beach and pool

The resort is huge, covering over 400 acres including a hefty chunk of Dalit beach:

Shangri-La Rasa Ria beach

Surprisingly, the beach doesn’t feature that many loungers – there are just a couple.

There is also a watersports centre where you can try your hand at various activities including kayaking, jetski and something called an ‘eFoil’ which is effectively a surfboard with a electric motor and hydrofoil on it.

Shangri-La Rasa Ria watersports centre

I managed to give the eFoil a try and really enjoyed it. I’ve never surfed before so it took a while for me to get my balance but after thirty minutes I was able to do five to ten second stints floating above the water using the hydrofoil which is quite fun.

The jetski is also fun, of course, although there’s less of a sense of accomplishment with that!

The water sports staff are excellent and a real asset to the hotel. They really coached me throughout the eFoil experience.

Pools

There are two main pools at the hotel, one for each of the wings. These are set in the lush tropical gardens and feature plenty of loungers:

Shangri-La Rasa Ria pool

There is a dedicated children’s pool on the Garden Wing side with a water slide:

Shangri-La Rasa Ria kids pool

Despite the hotel being fairly busy the poolsides were never crowded, particularly on the Ocean Wing side:

Shangri-La Rasa Ria Ocean Wing pool

On this side you also get an infinity jacuzzi. This is a similar temperature to the pool, so not a hot tub, but features air jets etc:

Shangri-La Rasa Ria Ocean Wing jacuzzi

The only thing I would mention is that the pool staff could be a bit more proactive in offering towels etc when you arrive, as I had to walk around.

Rasa Ria Reserve

In addition to the usual resort facilities the Shangri-La Rasa Ria is also home to a small nature reserve, formally home to a group of rescued orangutans undergoing rehabilitation who have now been relocated to Sarawak where they have a larger area to roam.

The resort has now turned it into the Rasa Ria Reserve, a 64-acre piece of tropical jungle that includes rope bridges and a spectacular 90m high view point with great sunrise views:

Shangri-La Rasa Ria sunrise

The resort will also arrange for a sunset hike with breakfast at the top:

Shangri-La Rasa Ria Reserve sunrise breakfast

Golf

For some visitors, the key selling point of the hotel will be its 18-hole championship golf course. I know nothing about golf so cannot advise but it looked alright and seemed to have some nice holes.

Shangri-La Rasa Ria Ocean Wing Oceano restaurant

Breakfast and dinner at Shangri-La Rasa Ria

As I mentioned above, one of the benefits of staying in the Ocean Wing is that you get to enjoy breakfast at the Oceano grill. This is a buffet style breakfast with both indoor and outdoor seating:

Shangri-La Rasa Ria Ocean Wing Oceano breakfast table

The buffet is pretty good, and features three stations: toast, pastries, yoghurts and fruit; noodle soup, congee, paratha and other Asian hot items; and finally freshly made pancakes, churros and waffles.

Shangri-La Rasa Ria Ocean Wing Oceano buffet

In addition to this you can also order of an a la carte menu which includes eggs in any possible permutation, a breakfast burger (!), salad, nasi lemak, fried rice, more noodle soup and more.

Shangri-La Rasa Ria Ocean Wing Oceano buffet (2)

Soft drinks, juices, teas and coffees are all included although you’ll have to pay for alcohol.

I went for my standard eggs royale plus some of the fresh juices which were delicious:

Shangri-La Rasa Ria Ocean Wing Oceano eggs royale

Dinner

There are nine restaurants, bars or cafes in total across the resort, with the majority of them on the Garden Wing side. These are currently open for dinner on a rotating basis but will likely open more as the hotel starts to get busier.

The biggest of these is Tepi Laut, which offers a buffet. Whilst I didn’t eat here, I was impressed with what I saw. During covid, the hotel made the decision to move away from a buffet and towards more of a hawker/food-truck style situation where all the food is made to order.

Shangri-La Rasa Ria buffet dinner

The quality of the food looked really good and I think I could happily have eaten here every night and had something different, from curries, noodles, satay (of course), pizza, burgers, sushi, sea food and more.

Shangri-La Rasa Ria buffet dinner 2

As this was a press trip we were served a special menu that combined dishes from both Kozan Teppen-yaki and Chinese The Eight restaurant, including a delicious amuse bouche of breaded prawn, chicken roll and tuna tataki:

Shangri-La Rasa Ria starter

Local Sabah lobster:

Shangri-La Rasa Ria Sabah Lobster

Australian beef rib-eye:

Shangri-La Rasa Ria steak

…. and Satay. This wasn’t originally on the menu but after I mentioned it the chef kindly rustled some up and it was delicious. The satay recipe is based on Chef Ben’s grandmother’s recipe which I have politely pinched to try at home!

Shangri-La Rasa Ria satay

Dessert was a very delicious mini yam ring:

Shangri-La Rasa Ria yam ring dessert

Conclusion

During our stay we met a couple who have stayed at the resort virtually every year for the past twenty years and I can see why: the Shangri-La Rasa Ria has a huge amount of space and never felt crowded despite the Eid holidays in Sabah.

Although it’s 45 minutes from Kota Kinabulu it certainly feels out of the way and you could very easily never leave the resort thanks to an excellent food offering and plenty of activities. With the dedicated pool, beach and kids facilities I can also see why it is popular with families whilst the Ocean Wing offers a quieter, more adult-focussed area.

Rates start at a ludicrously cheap £75 per night (including breakfast) for some of the promotions currently running although I expect this to increase as tourists return to Malaysia. Junior Suites in the Ocean Wing start from £150 per night.

It’s likely that many HfP readers will still have Jade status in the Shangri-La Circle loyalty programme, from when it was an American Express Platinum hotel partner, which would get you extra benefits.

You can find out more, and book, on the hotel website here.


Hotel offers update – June 2022:

Want to earn more hotel points?  Click here to see our complete list of promotions from the major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.

Want to buy hotel points? There is:

  • a 80% to 100% bonus when you buy Hilton Honors points by 19th July 2022 (buy here)
  • a mystery 40% to 55% bonus when you buy Marriott Bonvoy points by 15th July (buy here)
  • a 30% bonus when you buy 5,000+ World of Hyatt points by 1st August (buy here)

Comments (34)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Mike says:

    Looks fantastic, would love to give it a try. Have not been to KK since I was a child. The hot water machine is very common in Asia, that’s also the machine my family uses! Malaysia uses UK style plug points nationally so no issue there.

    • DevonDiamond says:

      Is it just a smaller table top version of an under sink water heater?

      • Mike says:

        it’s like a fancy kettle with a tap. you can boil water, and keep the water constantly warm etc. on the contrary, i had to google what under sink water heater was!

  • SydneySwan says:

    I can highly recommend this hotel. Had 2 fantastic family holidays at Christmas / New Year period when the kids were 10 – 12 years old. They spent every day in the pools.

  • Barnaby100 says:

    Great memories

    Spent a summer living there (very handy when working in an adjacent dry country) and been back a few times (it was a much much smaller hotel then)

    There used to be rescued snakes and orangutans. A stable and horse riding on the beach. There was a daily lighting scene with dancing and the chijdren dressed up to light the flares around the pool.

    23 years ago it was about £25 a night if you paid in cash in usd at the hotel.

  • SamG says:

    Did a night here in 2020 with friends (booked via Emyr IIRC) – nice hotel, very relaxing and the f&b is pretty good (we had Indian). We took a Grab from the city which was very easy

    We stayed at the Hyatt the night before and did a snorkeling trip out of Kota Kinabalu with Jonathan of Borneo Boats and Beaches. Nothing fancy but we’ve done it twice with different groups of friends and it’s one we often talk about!

    I’m often surprised how many Brits I come across in Malaysia as it isn’t somewhere I often see mentioned but it’s a really underrated destination IMO, lovely people and plenty to do

  • The real Swiss Tony says:

    Excellent resort. Note there are some massive suites in the old wing which are perfect for families, not least because they’re located about 30m away from the kids club, whereas it’s probably getting on for a 10 minute walk from the Ocean wing.

    Did they still have the laundry deal, where for a fixed price they’ll wash as much as you can stuff in the bag?

  • Chas says:

    Another great read Rhys. “The resort will also arrange for a *sunset* hike with breakfast at the top” – that must be a very long hike then…..

  • planeconcorde says:

    “sunset hike with breakfast”. Do you stay out all night, or should that be “sunrise hike…”?

  • Sapiens says:

    Stayed here a few weeks ago and had a much worse experience. Absolutely packed over the weekend, a long long queue of people for sunloungers (unacceptable at an entirely-pool-focused hotel). F&B service and room service was very poor. Some facilities were good (gym). We ate at almost all restaurants and the food reminded us of cruise ship (quantity not quality). In summary, do not expect a world-class 5* luxury hotel. Expect an aging regional 5* hotel. It’s cheap for a reason.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.