Plaza Premium reopens its departure lounge in Heathrow Terminal 4

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• PeteM says:

  19 Jul19 July 08:23

  As much as I used to be a fan of Plaza Premium, it feels it’s gone downhill recently. The T5 one is overrun, with a waitlist on the door the last few times I’ve been. If you manage to get in the food has become very disappointing (I would say Galleries is better now) and the drinks selection has been majorly curtailed (both wines on offer are awful), unless you are a ‘premium’ guest. Long are the days of it being a peaceful oasis with a decent selection of F&B.

  I’ve had to employ every bit of charm I have to get into the T2 this year and they regularly turn most AmEx cardholders away. It’s a great space, but with the same F&B issues as above.

  Hopefully with T4 being the quietest terminal it won’t suffer so much from overcrowding, but with the Sky Team lounge gone, who knows!

  • Rob says:

    19 Jul19 July 08:52

    Interesting, thanks. Not been in post covid. Clearly NatWest Black customers taking over.

  • AlexT says:

    19 Jul19 July 11:36

    Agreed with the above 100%. Last time I tried to enter T5 PP (2 weeks ago around midday on a Friday) the (paper) waitlist was over 2 hours long. There was zero attempt at prioritization in case a large number of people left the lounge. You signed up at noon for entry around 2 pm.

    In comparison, the Club Aspire waitlist across the terminal got me in 10 min after signing up. It is an electronic queue so the faster lounge occupants leave, the faster the waitlisted person gets in (you get an SMS saying your turn has come). The F&B in Aspire hasn’t changed much over time, but the PP one has really gone downhill, so they are close to comparable now, with maybe a slight advantage to PP for the fact they still include some genuine protein (chicken) in the unidentifiable mush serves in the buffet.

• Hotelier says:

  19 Jul19 July 08:49

  Flying from T4 in September. Only have the AX Platinum Business card – would this give access to Plaza Premium? Have been there before with Priority Pass from Gold Card and no issue … has this changed? Thanks

• Al says:

  19 Jul19 July 10:13

  When searching for points rates on Hilton, is the amount shown the nightly points rate, or the total for the stay?

  • Al says:

    19 Jul19 July 10:31

    Following up – looks like it only shows the first night rate. It won’t show me the full rate unless I have enough points in my account (I only have 29k). Is there any way to work out the full rate without having to buy a random amount first?

    • Lady London says:

      19 Jul19 July 11:16

      Search a day at a time? rates can be less at some hotels for multiple nights, but not seen this much.

      Also IIRC if you pick a 1 night stay and tick the box for Dates are Flexible I think it shows you a calendar (though I might be remembering another site as a few work that way)

• John T says:

  19 Jul19 July 11:30

  What does Heathrow do with these spaces that were previously lounges that have now closed? Surely they only work as lounge spaces?

  • Rob says:

    19 Jul19 July 13:01

    Could be empty for years. The new Qatar lounge was previously used by BA for admin and they left T4 a decade ago!

• C says:

  19 Jul19 July 22:07

  Re Krisflyer : Have been waiting for months for the status upgrade to gold after completing 3 flights since March as a Jade member. Who can I escalate to?

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