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I go behind the scenes at TAP’s maintenance hangars in Lisbon

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Air travel has become so routine these days that it’s easy to forget the amount of work that goes in to ensuring a safe and punctual trip.

Even smaller aircraft such as the Airbus A320 family have over 340,000 components, each essential in ensuring the aircraft can reach its destination safely. That’s 340,000 parts that could develop a fault or cause an accident.

TAP invited a group of UK travel writers to Lisbon to take a look behind the scenes at how aircraft maintenance is done. Whilst not strictly ‘miles and points’ related, we couldn’t resist. I also got to chat to the CEO of TAP as you may have read earlier in the week.

TAP maintenance hangars Lisbon

TAP’s maintenance operation at Hangar 6

TAP operates its own maintenance base at Lisbon Airport. It’s just five minutes’ walk from the terminal, but it’s lashing with rain on the miserable Thursday I arrive. Mário Lobato de Faria – the Chief Technical Officer – picks us up in his Audi for the quick drive to TAP’s HQ.

Most of this site was built out in the 1970s, not exactly an era of inspiring office architecture. “Welcome to Moscow,” jokes André from TAP’s PR department.

The inside is like stepping back in time to the 1970s. Not that I was around in the 70s, but it’s how I imagine it: dark wood panelling, lots of large individual offices (no hot desking here!) and delightfully vintage furniture. The only thing missing is a heavy cloud of cigar smoke.

These are the offices attached to Hangar 6, the largest of (you guessed it) six aircraft hangars that TAP operates at Lisbon Airport. This one is the newest – the others are smaller and from earlier periods of TAP’s 77-year history.

Across Lisbon Airport, TAP has capacity for eight aircraft in its hangars, although this can stretch to more if the larger ones are out. Arranging them is a game of tetris, especially as newer aircraft come with bigger and bigger winglets, which make it harder to slide one aircraft under the wing of another.

TAP maintenance hangars Lisbon

On this Thursday, there are two A330-900neo aircraft plus a handful of smaller A320s all cocooned from the grim weather outdoors. The A330neos are arranged wingtip-to-wingtip – their 64m span is a not inconsiderable 4m longer than the older A330s they replace – and the engineering staff have managed to squeeze in a couple of A320s between them. One is just under their wingtips whilst the other is tucked at the rear of the fuselage.

TAP maintenance hangars Lisbon

Just a few feet more and they’d be touching, which would necessitate further safety inspections. Fortunately, Mario’s team are seasoned professionals at these tessellation olympics.

All aircraft go through regular maintenance checks to ensure they’re air worthy, called A, C and D checks. These are like MOTs but on a much, much bigger scale. D checks are the most intensive and involve taking apart almost the entire aircraft every six years and meticulously checking all components.

TAP doesn’t have the capacity to do these – each D check takes weeks and a huge amount of engineering capacity – so TAP focuses on the more regular, less intensive A and C checks that can be done in a few days between flights.

‘A’ checks are performed every eight to ten weeks and involve maintaining key flight controls. This can involve replacing filters, inspecting emergency equipment such as the inflatable slides and making sure all the hydraulics are working smoothly and as intended. ‘A’ checks are normally completed within 24 hours or so and mean that the aircraft can return to service quickly.

‘B’ checks are a bit more involved and take place every two years. These require taking an aircraft out of service for a couple of weeks, which can often be an opportunity to refurbish the cabin too.

The two TAP A330neos we see are currently undergoing these checks, so they should be back in service shortly.

Since they’re grounded, we can get especially close to the Rolls Royce Trent 7000 jet engines which have been designed to be 6dB quieter and 10% more fuel efficient than the engines they replace. Jumping up and sitting in them gives you a sense of the scale of these machines:

TAP maintenance hangars Lisbon

One of the A330s is having its engines inspected. To make things easier, the casing can be opened up like the wing casing on a beetle to expose the internal systems. With it opened like this, it makes you realise how complex they are:

TAP maintenance hangars Lisbon

Onboard, the cabin is getting a bit of TLC too. The business class cabin (TAP calls it ‘Executive’) looks brand new, to the extent that I have to double check this isn’t a brand-new aircraft (it’s not). TAP is using the time on the ground to replace some items such as the seat belts and buckles, as well as a number of overhead cabin bins. It all looks very smart.

TAP maintenance hangars Lisbon

Whilst the aircraft is grounded we also get the opportunity to see into parts of the plane that most passengers never see, including the cockpit and the crew rest area. This is where the crew come for their legally-mandated rest periods throughout the flight, which lets them get some sleep.

TAP maintenance hangars Lisbon

On most long haul aircraft, including the A350, the crew rest is above the passenger cabin in the space between the ceiling and the fuselage. On the A330neo, however, Airbus has put it underneath in the cargo hold.

It’s accessible from one of the bulky cabin monuments that you could confuse for a lavatory or galley. It’s down a steep set of stairs:

TAP maintenance hangars Lisbon

Inside, there are eight bunks with full-size single beds: two for the flight crew and the remainder for the cabin crew.

TAP maintenance hangars Lisbon

Each bunk has a curtain and reading light, as well as a seatbelt. It’s very cosy!

TAP maintenance hangars Lisbon

Underneath the cabin is the cargo hold:

TAP maintenance hangars Lisbon

…. and, right beneath the cockpit, the avionics bay. This is basically the nerve centre for the aircraft, with racks upon racks of computers packaged in cases that can be quickly removed and swapped out:

TAP maintenance hangars Lisbon

The maintenance program is supported by a team of engineers and technicians in nearby buildings. A component shop, next door, can take parts from the aircraft to test and if necessary replace. These can range in size from small nuts and bolts:

TAP maintenance hangars Lisbon

…. to massive landing gear struts.

TAP maintenance hangars Lisbon

Each needs to be cleaned first before it can be tested. I’m told that’s the job the staff hates, especially when it comes to these things:

TAP maintenance hangars Lisbon

Recognise them? 😉

If something needs replacing, the component must be tested before it goes back to the aircraft. This can involve all sorts of things being done to it in these retro-looking test suites:

TAP maintenance hangars Lisbon

One of the facilities has been recently refurbished at a cost of €800,000. This piece of kit can test the compression strength of components with a vast array of sensors:

TAP maintenance hangars Lisbon

These days, jet engines are as complicated as the rest of the aircraft combined. Here you’ll find a number of engines in various states of assembly.

TAP maintenance hangars Lisbon

At TAP, they primarily deal with the CFM engines for the A320 family aircraft. The Rolls Royce Trent 7000 that powers the A330neos is too big to be done here.

The fan blades from the front of the engine can be individually removed, checked and tested.

TAP maintenance hangars Lisbon

TAP Maintenance and Engineering is working towards being able to overhaul the CFM Leap engines from the A320neos. You can see just how far the technology has come just by looking at the front. Old:

TAP maintenance hangars Lisbon

vs new:

TAP maintenance hangars Lisbon

The newer turbofan features fewer fanblades but these are more elegantly sculpted out of carbon fibre. The old CFM 56 engine looks almost antique in comparison.

Once an engine has been reassembled it needs to be tested, and TAP has its very own test stand. This is where the performance of the engine is tested over the course of 3+ operational hours.

TAP’s test bed is only big enough for smaller, single aisle jet engines but it’s still vast:

TAP maintenance hangars Lisbon

Air is sucked from a vertical structure before being filtered for any particles or, dare I say, birds. It passes horizontally through the jet before being blasted into an exhaust pipe that re-directs it up and out.

Walking through TAP’s maintenance hangars I was reminded of the complexity of the aircraft we all regularly fly on. It’s a miracle that airplanes even get off the ground when you see the number of components and processes that have to be followed.

As Mario says, “at the end of the day the passenger only sees two things – on time performance and the cabin. But it’s a lot that goes into it.” I think that might be an understatement.

Comments (69)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Dubious says:

    It’s when you start to consider all of these operational factors, the question of how a £50/€50 fare is affordable cones to mind.

    I hope you get some friendlier comments with this article. 😉

  • David Richards says:

    Yet again, where is the disclaimer that Head For Points was flown to Portugual as a guest of TAP? Transparency is important.

    • James P says:


    • R01 says:

      Who cares if TAP ‘paid’ for a £100 flight to Portugal… would be weird if they didn’t seeing as they’re an airline flying there and back every day with spare seats.

    • BA Flyer IHG Stayer says:

      Personally it’s not an issue for me.

      This is an information article. It’s not selling me TAP flights or credit card or their loyalty scheme and HfP isn’t going to benefit from commission payments.

    • ChrisBCN says:

      Do you think Rhys just snuck in there without anybody noticing? I don’t see how it could be clearer he was invited there.

    • Dan says:

      He literally says “TAP invited a group of UK travel writers to Lisbon” – other travel websites are available, Dave, if this bothers you that much.

      Really interesting article Rhys, as a plane nerd I’d have loved to have a tour like this.

    • Rob says:

      Transparency is a sham Dave, if I’m honest, designed to reel in the gullible. This may or may not include you.

      You’re fussed about whether TAP gave a group of journalists a free flight on their own aircraft to visit their own airport hangar. Whether or not we tell you that, you have no idea if TAP has just signed a five figure ad campaign with us. You have no idea if we have just sent them a proposal for a five figure PR campaign and are waiting on a response. You have no idea if one of our team has applied for a senior job there. You have no idea if the partner of one the team works there. You have no idea if one of us holds shares in TAP. You have no idea if we’ve been promised a bunch of free long-haul press trips for next year.

      (The answers are all No, by the way.)

      And yet somehow you think mentioning whether the flight was (obviously) free makes a difference.

      Your should ALWAYS treat transparency disclosures with a pinch of salt unless they give a complete list of all dealings, commercial, editorial and personal, between the two companies over the last six months.

      One US blogger, for example, aggressively encourages you to buy miles from a particular non-US airline whilst stating he doesn’t get paid by the airline. This is technically true, but if he is on the same deal offered to us (and rejected) he is getting handsomely paid by an intermediary. We know other UK points writers lie about what they are or are not paid for, because we know what is offered to us. One UK based writer writes continual puff pieces about a non-chain resort which is owned by a friend of his, which is not disclosed. Rhys had a free holiday at this resort as the guest of this person (also a friend of ours) but we refused to run even a single review.

      The ONLY thing that matters is your own personal gut feeling for the honesty and integrity of the people writing the story.

      • Bagoly says:

        I realise that repeatedly writing these rebuttals must be tiresome.
        But it is genuinely useful to see clear and robust analysis, and to read a few snippets which do not generally become public.

        • Magic Mike says:

          +1 ultimately it comes down to the writers’ morals and I trust Rob + colleagues much more than some of the other Guys out there…

      • Super Secret Stuff says:

        None of that surprises me rob but thank you for writing it. It’s reasons like these that I trust HfP than similar sites

    • Rich says:

      Maybe reading this excellent and free site isn’t for you David. The article is very interesting and for those scared of somehow being subliminally manipulated into applying for a job with the TAP technical department or as cabin crew for the chance to rest in one of those below deck bunks or buying a ticket with TAP as a result of Rhys’s excellent piece – they can always pass on the opportunity to read it.

    • Points Hound says:

      Can somebody get David his coat……………

    • Doug M says:

      If you doubt the integrity of a particular site why bother reading it?
      Rob has repeatedly stated HfP side of things, if you don’t believe him just move on elsewhere.
      I knew when I clicked on the link the comments would contain trolling, and I’d promised myself not to bite, I failed.

  • Mike says:

    surprised you even bothered to run this article after the response to last one 😀
    Oh well, i will sit back and enjoy reading the comments

  • Aliks says:

    Sorry Rhys, but their problem is not slick maintenance operations, its the basics of looking after their passengers even when things don’t go perfectly.

    This shower will never get another penny from me.

    • Doug M says:

      Good to know, many feel the same, regardless this is an interesting piece.

  • R01 says:

    Great article – really insightful. Thanks

  • James P says:

    Very interesting behind the scenes look at the complexity involved in running an airline. Thank you.

    And I guess comments from the likes of “David Richards” are what happens when a site gets so popular it attracts all sorts of personalities (and their disorders).

  • ChrisBCN says:

    Thank you for the interesting and slightly different content!

  • vol says:

    Fabulous photos – plane picture p*rn for those of us who like this kind of stuff 😄

    (Do you think HfP could sneak behind the scenes and get some other airline photos? Asking for a friend 👀 )

    • Rhys says:

      Behind which scenes?!

      • Save East Coast Rewards says:

        BA would be nice, but remember to declare if BA paid your fare on the Elizabeth Line 😉

        My behind the scenes wish is very niche. At NCL I’m curious to see what remains of the rooftop level now. As a child it was a viewing area where you could watch planes and there was also a cafe there (although that was closed most of the time), then they built some offices there and even an executive lounge. This area is now off limits to the public but I’d love to see what it looks like up there now.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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