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Review: the tiny new PrimaVista lounge at Rotterdam Airport

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This is our review of the PrimaVista lounge at Rotterdam The Hague Airport.

Rotterdam Airport is tiny. A quick glance over the departure board indicates that there are just a handful of departures per day, mostly with Transavia to popular holiday destinations. On most days, British Airways is the only foreign carrier to operate to the airport, with three daily flights to London City.

All of which makes the addition of a premium lounge at the airport a surprising – if welcome – addition.

The PrimaVista lounge in Rotterdam The Hague Airport is open from 5:30am until 7pm daily.

Review: PrimaVista lounge at Rotterdam Airport

Where is the PrimaVista lounge at Rotterdam Airport?

The airport is so small that you can actually see the lounge from the check-in desks. It isn’t quite as easy to get to as it looks, however.

Review: PrimaVista lounge at Rotterdam Airport

Once out of security (where they have all-new 3D scanners which are much more convenient) you need turn left and pass through to near gates 10 and 11, which are the non-Schengen departure gates.

You’ll see plenty of signage. Then head up the stairs:

Review: PrimaVista lounge at Rotterdam Airport

At the top of the stairs turn right, walk through the odd picnic area/bar:

Review: PrimaVista lounge at Rotterdam Airport

…. and you’ll see the lounge in front of you:

Review: PrimaVista lounge at Rotterdam Airport

Inside the PrimaVista lounge at Rotterdam The Hague Airport

The lounge check-in was staffed by two people which is frankly overkill in a lounge this small!

It is just 150 square meters, with capacity for 20 guests.

Immediately to your right you’ll see a large board room / hot desking table. It looks nice but feels a bit open to the lounge reception, and I didn’t see anyone using it.

Review: PrimaVista lounge at Rotterdam Airport

I was pleased to see a number of newspapers available, including the New York Times:

Review: PrimaVista lounge at Rotterdam Airport

After this you have a small seating area with just twelve armchairs:

Review: PrimaVista lounge at Rotterdam Airport

There is a decent amount of light thanks to the windows but you only get a view over the service vents from the rest of the building:

Review: PrimaVista lounge at Rotterdam Airport

All the seats are the same and feature a lamp plus charging ports on the little side table between them:

Review: PrimaVista lounge at Rotterdam Airport

To the right you’ll find an open bar and some food. The bar is self-pour and features spirits such as Jack Daniels, Bacardi and Absolut. Wines and beer are also available, as is a range of soft drinks, tea, coffee and juice.

Review: PrimaVista lounge at Rotterdam Airport

The food selection is, shall we say, minimal. In the fridge you’ll find a couple of yoghurts and some slices of cheese and ham:

Review: PrimaVista lounge at Rotterdam Airport

Whilst on the table you have a choice of bread, bread, bread, bread and pasta salad:

Review: PrimaVista lounge at Rotterdam Airport

I have to admit the pasta salad was actually very tasty – unlike most airport lounges it actually had a decent ratio of pasta to dressing and other bits, so that was good.

There was also a toaster and, to my delight, a George Foreman grill!

Review: PrimaVista lounge at Rotterdam Airport

Apart from that there were also some rice krispies, bowls of crisps, chocolate brownies and some bar snacks:

Review: PrimaVista lounge at Rotterdam Airport

Note there are no toilets in the lounge, although there are general airport toilets just outside the entrance.


And that’s it. It’s a small lounge, and there isn’t much too it, but it is a pleasant space to relax in and much quieter than the busy terminal seating downstairs. It never got busy, even before my BA CityFlyer flight back to London. That may just be because some people haven’t realised that there is a new lounge yet ….

The lounge is used by British Airways for Executive Club members as well as anyone flying in Club Europe, but you can also use it with Priority Pass. If all else fails, you can also pay €25 to get in.

If you’re passing through Rotterdam The Hague airport it’s certainly worth a visit.

Getting airport lounge access for free from a credit card

How to get FREE airport lounge access via UK credit cards (April 2024)

Here are the four options to get FREE airport lounge access via a UK credit card.

The Platinum Card from American Express comes with two free Priority Pass cards, one for you and one for a supplementary cardholder. Each card admits two so a family of four gets in free. You get access to all 1,300 lounges in the Priority Pass network – search it here.

You also get access to Eurostar, Lufthansa and Delta Air Lines lounges.  Our American Express Platinum review is here. You can apply here.

The Platinum Card from American Express

40,000 bonus points and a huge range of valuable benefits – for a fee Read our full review

If you have a small business, consider American Express Business Platinum instead.

American Express Business Platinum

40,000 points sign-up bonus and an annual £200 Amex Travel credit Read our full review

American Express Preferred Rewards Gold is FREE for the first year. It comes with a Priority Pass card loaded with four free visits to any Priority Pass lounge – see the list here.

Additional lounge visits are charged at £24.  You get four more free visits for every year you keep the card.  

There is no annual fee for Amex Gold in Year 1 and you get a 20,000 points sign-up bonus.  Full details are in our American Express Preferred Rewards Gold review here.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

HSBC Premier World Elite Mastercard gets you get a free Priority Pass card, allowing you access to the Priority Pass network.  Guests are charged at £24 although it may be cheaper to pay £60 for a supplementary credit card for your partner.

The card has a fee of £195 and there are strict financial requirements to become a HSBC Premier customer.  Full details are in my HSBC Premier World Elite Mastercard review.

HSBC Premier World Elite Mastercard

A huge bonus, but only available to HSBC Premier clients Read our full review

PS. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here.

Comments (27)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Andrew H says:

    Off topic – last week I had my first Club Europe holiday booked through BA Holidays – MAN to MLA via LHR and LGW. I was downgraded to economy on the LGW to MLA leg (you’d think there’d be an algorithim in the BA systems to prevent first timers getting downgraded). I was given a blank compensation letter at the gate, when I was informed of the downgrade. On Sunday I emailed, attaching a photo of the compensation letter via their ‘expenses’ page. I have sent this three times now and they keep denying they have received it.

    I would have thought BA would already have a record of the downgrade so compensation would be a simple matter. But they seem to want proof that I was downgraded. Is this normal when dealing with BA’s compensation team?

    I have at least received the 80 tier points for the downgraded leg (which I feared I wouldn’t get and would have to fight for).

    • Algor says:

      Nothing unusual tbh, sorry it happened to you.

      Despite getting response of ‘senior management team looking into your case and saying fu’ just keep on re-sending your compensation request. I hope you won’t get in trouble but it worked for me on multiple occasions of very clear compo via downgrade / denied boarding via last moment unannounced cancellations.

      The only mistake I did before learning 99/100 of time you are sent some absolute idiotic answers was loosing to much time to explain where and how they were wrong… Ok older and wiser as long as I know I’m right I’ll copy paste it over and over again until resolved.

    • AJA says:

      @Andrew H forget that email address. Go to the BA website at
      – Scroll down to Get help with something and then select “Making a complaint”
      – Then click on the link to “Complaints and claims”
      – Then click on “Start your new complaint or claim”
      It will then ask you to log into your BAEC account to continue or continue as a guest.
      Up to you which route you take from there but I recommend logging in and title the complain “request for downgrade reimbursement” and then complete the form with details of the flight.

      You will get an email with an 8 digit reference number

      • Andrew H says:

        I have tried that. Thank you. Hopefully someone at BA pays attention this time!

  • Trevor says:

    Wow, looks a bit different on your visit Rhys then when my family and I were there last July. It was more like Glastonbury it was so packed, and they were still selling entry! The boardroom table was full. We stood in the corner to the side of the table – it was like being at a cocktail party balancing a cheese sandwich in one hand and a drink in the other. There was a mini stampede when a seat came free. We managed to double up in a seat as they were quite roomy, when we nabbed one. It was one of my more memorable lounge visits.

    • supergraeme says:

      We went at the start of August and found it to be exactly the same. We had the two seats closest to the door at the board table which we wouldn’t really have chosen, but I did enjoy my toastie and the pasta.

  • JimmyJimmy says:

    Recommend The Hague for a short break, nice town. A good, central, modern Holiday Inn if you have some IHG points. Delft also nearby.

  • Joe says:

    I’d far rather be in the rooftop bar

  • Luciano says:

    I didn’t get to chance to use it back in October 2022. Despite emailing them in the morning (I was flying in the afternoon), I was surprised to find it closed! I’ve emailed again and was told that one of the lounge workers had called in sick. Unbelievable that they don’t have provisions for this type of situation.

  • Iain Turner says:

    I went here last Sunday and had a bad experience.

    There were five of us : 2 in economy 3 in business. Two of the business were silver. And the unhelpful staff member wouldn’t let us all in despite this. She said business class couldn’t take guests and that overrode the silver status. She said if the silvers were in economy they could take guests.

    She had a “computer says no” attitude.

    The need to train-the staff better !

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