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Review: Hart Shoreditch, another impressive Hilton Curio Collection hotel

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This is our review of the Hart Shoreditch hotel, London.

It is part of Hilton’s Curio Collection of luxury independent hotels. These are properties which market themselves via Hilton and which allow you to earn and spend Hilton Honors points as well as enjoying your Hilton status benefits.

After reviewing Lost Property St Paul’s a few weeks ago I was keen to check out Hart Shoreditch. Whilst both hotels are part of Hilton’s independent and boutique Curio Collection, they differ in their design. Lost Property is more traditionally English whilst Hart Shoreditch features more latin-inspired post-industrial chic. Both are great options if you’re looking for new, design-led properties near the City of London.

The hotel offered us a room for review purposes.

The hotel website is here.

Review Hart Shoreditch hotel London

Where is Hart Shoreditch?

Hart Shoreditch first opened in December 2019 but was forced to close soon after due to the pandemic. Fortunately, the hotel survived and now appears to be a popular option for those looking to be near either the City or Shoreditch.

The hotel is named after the previous tenants of the buildings, the Harts, a cabinet making company from the 19th century.

The Hart Shoreditch hotel is on Great Eastern Street. It is a short walk from Old Street tube station, heading towards Shoreditch. You are just seconds away from the core Shoreditch / Hoxton bars and clubs. Gloria, the restaurant, is just across the street.

Map Hart Shoreditch hotel London

If you know where the Nobu Hotel is, the Hart is literally 30 seconds away.

Inside the Hart Shoreditch hotel

First impressions of the hotel are good. The decor has changed slightly since I was last there, with the lobby bar and restaurant featuring a takeover from Argentinian chef Fernando Trocca. You could almost convince yourself you are in South America, rather than Shoreditch:

Review Hart Shoreditch hotel London bar

In fact, the lobby was buzzing when I checked in mid-afternoon with plenty of guests and locals using the seating for work or meetings. It definitely created a lively atmosphere which is much more pleasant than lobbies that are devoid of life.

The check-in desks are tucked away on the left:

Review Hart Shoreditch hotel London reception

Rooms at Hart Shoreditch

There are 126 rooms at Hart Shoreditch. I was given a Junior Suite at the hotel on 4th floor (there are five in total).

The only real difference between a Junior Suite and a standard room is the size, with the Junior Suite large enough to accommodate a two person sofa along with the bed.

Because the room is on a corner, I had a slightly unusually-shaped room with the bathroom right by the entrance:

Review Hart Shoreditch hotel London bathroom

It’s not huge, but you do get a good-sized shower, albeit no bath-tub. It looks good, with brass features and convincing marble effect tiling:

Review Hart Shoreditch hotel London shower

Toiletries are ‘Nordic Musk’ scented from the Muro Scent Co:

Review Hart Shoreditch hotel London toiletries

You then have the rest of the room:

Review Hart Shoreditch hotel London bedroom

Set into the wall you have a small mini bar area, with kettle, Nespresso machine and mini fridge (stocked with two complimentary bottles of water):

Review Hart Shoreditch hotel London

The Nespresso machine is a feature only in Superior category rooms and above, I believe. Slightly bizarrely there is no plug socket for the kettle – you’ll need to plug it in elsewhere.

Of course, there is a king bed:

Review Hart Shoreditch hotel London junior suite

A Marshall bluetooth speaker is provided – very convenient. There are dual-gang sockets on both sides, both with two USB-A ports as well.

Review Hart Shoreditch hotel London bed

Opposite the bed is a small console table underneath a wall-mounted TV:

Review Hart Shoreditch hotel London bedroom

I was initially excited to see a selection of over 100 films to watch on demand, including recent releases. However, it turns out these are pay-per-view – the one I wanted to watch (but didn’t) was £9.99 for a 24-hour period. I did manage to cast to the TV from the YouTube app, however.

Next to the bed you have a row of wardrobes. For some odd reason the very last door was locked in place and unusable:

Review Hart Shoreditch hotel London wardrobe

After the bed is the sofa:

Review Hart Shoreditch hotel London suite

Opposite is a floor-to-ceiling storage unit with zig-zag doors that open to reveal another TV.

In the window I had a small desk and stool with a vanity mirror:

Review Hart Shoreditch hotel London

This is the hotel’s one weakness, as the stool is hardly a comfortable seat to work from. (Long term readers may remember that Rob once booked the hotel during covid for a ‘work from hotel’ day but had to leave after seeing the stool!) I suppose it encourages you to head down to the lobby to work but it isn’t ideal if you need some privacy for calls.

I had a view of the City:

Review Hart Shoreditch hotel London view

You can’t fault the style of the rooms, which nod to the industrial history of the site through the widespread use of copper finishes.

Breakfast and dinner at Mostrador

Rather than offer a long-term dining concept, Hart Shoreditch appears to change things up by offering full take-overs of the dining facilities every year or so.

Currently, it’s the turn of Argentinian chef Fernando Trocca who operates Sucre in Soho. The lobby bar is a fun place to enjoy a cocktail or two before heading out to dinner:

Review Hart Shoreditch hotel London bar

The restaurant has also had a bit of a South American makeover, with fabric-tassle-bunting zigzagging across the ceiling:

Review Hart Shoreditch hotel London restaurant

The menu is quite interesting, although I was more taken by the starters and snacks than the main courses which were a bit more traditional. In the end, we decided to share a number of plates. Highlights included the ham hock & manchego croquettes and the chicken liver parfait:

Review Hart Shoreditch hotel London dinner

Meanwhile, the linguine with sardines and capers. It may not look like much, but it was by far my favourite dish of the evening:

Review Hart Shoreditch hotel London

Whilst I enjoy ceviche as much as anyone, the scallop sashimi was overpowered by lime juice and the sweetbread lollipops lacked a bit of flair.

Review Hart Shoreditch hotel London dinner

The breakfast menu is much smaller. You get a choice of pastry, a main dish, plus a hot drink and juice. The main dishes include chia pudding, granola or sourdough toast and cream cheese. There are just two hot options, one of which is the fried egg muffin with avocado and bacon:

Review Hart Shoreditch hotel London breakfast

There is bad news for Full English breakfast lovers because it is not on the menu. Whilst the options fit in the typical Shoreditch vibe, it did seem quite restrictive given that the Hart is a relatively large hotel and could easily sustain a buffet.

Conclusion

Overall, I enjoyed my stay at the Hart Shoreditch hotel. It is a well-designed, characterful hotel in a good location for both work and pleasure.

Rooms are a little on the small side, although not out of the ordinary for London, and well appointed bar the lack of a bigger desk and actual chair. The Marshall speaker was a nice touch, and the tech aspects of the room (casting to the TV) worked well.

Dinner at Mostrador is good but I do think it struggles against the sheer number of excellent outside options in Shoreditch. On a Friday night it wasn’t as busy as I expected, although certainly not empty. The Hart Shoreditch is a hotel that would really work well with a destination restaurant that also appeals to non-guests.

If I had to pick a favourite between Hart Shoreditch and Lost Property St Pauls for a weekend stay in London it would probably be the Hart, thanks mainly to its post-industrial-latin-fusion design and Shoreditch location.

Rates at the Hart Shoreditch start at £180 per night in March, whilst a Hilton Honors redemption starts at 51,000 points per night.

You can find out more, and book, on the hotel website here.


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Comments (51)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Mouse says:

    £9.99! Was that in the “special interest” section?

  • Kit Aspen says:

    I found this hotel to have major service issues.

    Gold benefits are not respected, with no upgrade given despite availability. We were not proactively offered gold breakfast, and when pushed they only said we could have it on one room in our two room booking, despite both rooms having a gold status member. The manager came out to confirm this (I couldn’t find any confirmation of this in Hilton literature… a weird hill for the hotel to die on).

    We next found out that they consider their entire lobby to be part of the restaurant, despite the fact they don’t serve food in the lobby areas (or if they did, there was no menu and nothing was offered). When we sat after check-in to finish the sandwich we had been eating on the way over to the hotel, we were rudely told to immediately go to our room or step outside the door and eat.

    When we questioned the service issues, their response was that as a Curio they don’t have to follow any Hilton service guidelines…

    There are a lot of hotels at the same price point and hard-product standard nearby, you might as well go to one that also has a good soft-product too.

    • Peter K says:

      They are correct about breakfast for gold status. If you wanted it for the second room you need to book it from the account of the other gold status person.

    • Blenz101 says:

      I wouldn’t consider it a service issue for the hotel to have a policy of not allowing guests to eat and drink external food in any of the hotels public areas.

      I think most people would complain in the opposite direction if they were staying at a hotel and the lobby was being used as a picnic site for the surrounding takeaways.

      Gold upgrades can be to a preferred room, so you may not have avoided the worst room in your category even if you didn’t move up a room type.

      As Peter K says, you would need to boom separately to get two rooms with two free breakfasts so that wasn’t down to the hotel either.

    • JDB says:

      I’m sure the hotel would get lots of complaints if people ate their outside takeaway food in the lobby. It also just makes the place look rather scruffy. Most people would find it more appropriate to finish the sandwich before entering the hotel; it simply isn’t a hotel ‘service’ issue.

    • Mouse says:

      Finishing a sandwich is hardly the same as eating a hot takeaway meal! I can understand that the hotel management wouldn’t want the latter but to make a point of instructing a guest to stop eating a sandwich is churlish and inhospitable.

      • Blenz101 says:

        What if the sandwich is hot meatball sub, or toasted on that disgusting smelling Parmesan bread? A KFC tower burger is just a chicken sandwich? If a sandwich is OK from Greggs then what is the issue with enjoying a sausage roll and a coffee with it as a meal deal? If that person can eat a cold Tesco sandwich why can’t I enjoy my Burrito.

        The hotel shouldn’t have to make judgment calls on the contents of external food people are entitled enough to eat in their public spaces.

      • Lady London says:

        No, it’s a tacky thing to eat in the lobby. At all. Even if you’re just finishing something or whatever.

    • Kit Aspen says:

      To the comments about the fact that the Hilton rules are correct for the gold breakfast, fair enough, it’s a frustrating rule when your combined booking is no cheaper than 2 separate, but fair enough, the hotel applied the rules to the letter of the policy.

      To those that interpret someone finishing their sandwich as some kind of McDonalds party at every seat in the lobby… Really?

      I’m sat on a train right now finishing the coffee I brought at the station. Should I also get off because theoretically someone could be slurping a pot noodle in every seat?

      Standard service is what you expect at any hotel; you expect them to interpret the rules, no more, and that’s fair. Great service is going above and beyond to delight customers (so long as the customer is not taking the piss). When I pay the premium price point of a Curio, I expect great service, otherwise I might as well book a clean room at a premier inn where I pay the price point for standard service.

      • Blenz101 says:

        I think if the hotel had a buffet they would likely have just turned a blind eye to the actual entitlement to a free breakfast. Where they are processing food al la carte it does make more sense they aren’t happy to just write off cheques that the guest isn’t entitled to receive for free.

        And nobody said anything about a McDonald’s party but just fell on the side of it being unreasonable to expect to eat external food and drink in a hotel lobby. The contents of your half eaten sandwiches are rather irrelevant and not for the hotel to inspect to decide how acceptable they are.

      • BJ says:

        Guests who paid cash or points for their (premium) rooms of choice or who got to Lifetime Diamond status the hard way would be very pleased indeed to read your initial comments.

    • Chris says:

      Re the lobby situation. I had a similar experience at the same hotel regarding a pret coffee.

      The best bit, the coffee was almost finished and I was wondering when the bar would open (it was still closed in the afternoon) when a member of staff rather rudely interrupted my call. The rest of the team on the call thought I had been accosted by someone slightly unhinged! The whole situation was bizarre, left a bad impression, and ultimately put me off using the hotel.

  • Mikel says:

    Stayed at the Hart 4 times last year and I agree, it’s a lovely hotel. If you think the junior suite is small, try staying in a standard guest room. Pricing can fluctuate from £180 to £400 pn in a standard room. If you want to eat at the Gloria you need to book several weeks in advance. We’ve never managed to get a table. Blues kitchen (5 mins away) is def worth a visit

    • Joseph Abou-Jaoude says:

      I work in the area, would highly recommend manteca as the go to restaurant choice. Much better food than Gloria (IMO)

  • planeconcorde says:

    A stool instead of a proper chair at the desk is a deal breaker for me too.

  • Stu_N says:

    +1, great hotel. Very well put together hotel and great staff all three times we have stayed.

    The skylight suite (covid bargain) was great but the standard rooms are grand too, as @Mikel says small and often odd shapes but very comfortable and well soundproofed. It’s our go-to place in E London.

  • ianM says:

    Rubbish breakfast and no exec lounge dealbreakers for me. Plenty other cheaper Hilton options.

    • Mouse says:

      What is the benefit of an exec lounge in a central London hotel? Surely all of the facilities/amenities can be found (and probably to a much better quality) locally?

      • Save East Coast Rewards says:

        Free booze I guess! I often like working in exec lounges as throughout the day they tend to be quiet but most fill up when the free booze is out.

      • Rob says:

        If you’re settling in for a night of working to catch up on what you couldn’t do during the day (because you were at a trade show, conference, meetings etc) then a 10 minute trip to the lounge to get your evening emeal is what you need. I normally end up working until 1am ish when away if I have stuff on during the day – not entirely sure why I’d want to blow a couple of hours sitting in a restaurant on my own?

        • Save East Coast Rewards says:

          That’s a good point too. When I’m travelling for work then I don’t want to sit by myself in a restaurant. The lounge usually offers sufficient for an evening meal particularly if you have had a breakfast and a lunch already

        • Bagoly says:

          Quite a few hotels do still have room service for that.

          • Rob says:

            Oddly my enthusiasm for getting a lukewarm club sandwich for £35 inc delivery charge, tray charge, service etc after a 45 minute wait is slim …

  • Save East Coast Rewards says:

    I did have this place booked once but they had to cancel my reservation due to covid restrictions, hopefully I’ll get to stay there at some point. As for breakfast options if what you got was free (as a gold/diamond) I wonder if it was a cut down version of the full menu.

    When the Lincoln Plaza (Curio by Canary Wharf, currently temporarily closed) first opened there was a big a la carte menu free to all diamonds as well as having more hot dishes on it there was also more drinks options including some nice smoothies. A few months later when I returned I was handed a much smaller menu (still had the full English on it though!) but I noticed the full menu was still there and was handed to some people. Turned out those who had to pay were given the full menu. I still ordered off the full menu and said I was willing to pay for it but they never charged me in the end.

    But it’s also worth remembering that there’s no such thing as a typical Curio as they are just a collection of different hotels. There’s not supposed to be consistency but they have to be unique and to a high standard.

    • Stu_N says:

      Actually I think they had a Gold breakfast menu when I was there, that rings a bell. We aren’t huge breakfast eaters so worked just fine for us and the food was very good quality.

      • Save East Coast Rewards says:

        Thanks for confirming. So if there’s nothing I want on the free menu I can ask if they have a larger menu of paid options I can look at as well. I quite like to get something different to the full English when there’s not a buffet so it being missing from the free options is not a problem for me

  • Michael C says:

    That b/fast is such a disappointment – no real “lounging round with a newspaper for a couple of hours while grazing” there!
    The rest looks pretty appealing, though.

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