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Review: the new Municipal Hotel Liverpool, part of Accor’s MGallery brand

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This is our review of the new Municipal Hotel Liverpool.

After staying at the new Radisson Red Liverpool by Liverpool Lime Street station (review here) I switched to the Municipal Hotel for my second night.

In some senses, the hotels are both very similar. Both are conversions of historic buildings with impressive stone facades. Both have opened in the past six months.

In other ways they differ. Whilst the Radisson Red is more of a select service hotel (self-check in, no room service, no ‘real’ wardrobe in the room etc) the Municipal is the opposite and offers all the modcons you’d expect from a five star hotel, including an impressive spa.

The Municipal Hotel also makes much better use of its historic features. Whilst the Radisson Red has a beautiful lobby staircase, the rooms could just as well be from a new build hotel.

This is not the case at the Municipal, where rooms and public spaces reflect the history of the building. Pride of place is the stunning Palm Court at the centre of the hotel, which is home to the hotel’s bar and lounge as well as restaurant.

The hotel website is here.

Review Municipal Hotel Liverpool

Accor provided us with a complimentary room for review purposes. HfP paid all of its other expenses including travel to Liverpool. HfP also paid for the informal reader drinks party I hosted in the bar in the evening.

Where is the Municipal Hotel in Liverpool?

Whilst it’s not quite attached to the the train station itself, it’s very close – about 0.4 miles / 7 minutes due west. Moorfields Station is closer.

This is an area dominated by hotels, with the DoubleTree and Aloft just round the corner. It also seems to be home to a fair number of restaurants including the Hawksmoor, Alchemist and others. Mowgli, a popular local Indian street-food outlet is also round the corner, although unfortunately I didn’t rate it.

Walk down the road and you’re also straight out onto the Mersey, with its beautiful historic buildings reminding me of Whitehall in London. This is where the Museum of Liverpool is based as well as the Titanic Memorial.

Inside the Municipal Hotel Liverpool

As mentioned above, this is a conversion of a historic building – in this case, the former Liverpool City Council offices, which occupied the property from its opening in 1868 until 2016, when it was sold. It’s an impressive structure with a big clock tower, although the entrance is almost discreet.

Inside is a small room with reception desk and about five staff. The hotel has literally just opened and room occupancy is still so low that there are probably more staff than guests at the moment.

I arrived early – around 12pm – and informed that check-in is at 3pm but that I could pay £30 to check-in early, or use the Palm Court whilst I waited. I thought this was on the stingy side for a hotel that has just opened and has literally a handful of guests – there’s no reason why they couldn’t have earned a little goodwill and checked me in early – but I opted for the latter and whipped out my laptop to do some work.

That said, there are worse places than the Palm Court to wait:

Review Municipal Hotel Liverpool

and

Review Municipal Hotel Liverpool

It gets minus points for the artificial palms. On the right hand side is a deep alcove that forms a sort of library area:

Review Municipal Hotel Liverpool

It looks even more stunning at dusk.

Rooms at the Municipal Hotel Liverpool

At around 2:30pm I headed back to the reception and they happily checked me in. I was given a classic room (I believe), which at 20 square metres was still well proportioned. Most if not all the rooms benefit from huge ceiling heights. I think mine must have been 4m at its highest, and reminded me of the Andaz Liverpool Street (review here) in London.

You enter into a generously sized corridor area, with a wardrobe and minibar on the left:

Review Municipal Hotel Liverpool

Oddly, there’s a kettle but no coffee machine – an oversight in a hotel of this calibre, I think, especially as the cheaper Radisson RED had them on my stay the night before.

Review Municipal Hotel Liverpool

To the right is the bathroom which is fairly small. It would be a squeeze to have two people in here at once, unless one of you is showering:

Review Municipal Hotel Liverpool

That said it is nicely done, with (faux) marble tiling and blue subway bricks. The lighting was excellent although, once again, there was no soap dish or hand towel rail.

Toiletries are Aramara by Culti – I’m not sure if this is an MGallery brand standard but it is an Italian brand I am unfamiliar with but which smelled pleasant.

Review Municipal Hotel Liverpool

The style and decor feels appropriate for the building, with wood panelling and even an original fireplace.

A small coffee table and chair was available on one side, with a desk and TV on the other. The TV was weirdly located, lower than the desk and in the corner, which was a bit odd.

Review Municipal Hotel Liverpool

The bed itself was comfortable, with a headboard in padded William Morris motif:

Review Municipal Hotel Liverpool

Connectivity was good, with two mains and two USB-A sockets on both sides, although the bedside lamps occupy one of the slots.

Review Municipal Hotel Liverpool

Here was the view across the street from my window:

Review Municipal Hotel Liverpool

One thing I did find odd was the colour temperature of the lighting in my room, which was a little on the cold side. It’s almost as if they ordered the wrong bulbs.

Spa and gym at the Municipal Hotel Liverpool

One of the key features of the hotel will be the spa. Whilst this wasn’t open when I was there – it is due to open this week – I did get a tour around from the concierge.

The pool and spa are located in a new-build extension at the back of the hotel – although, on the inside, the transition is seamless.

There is a large pool. You have to imagine loungers along the left-hand side:

Review Municipal Hotel Liverpool

…. plus a steam room, sauna and salt sauna:

Review Municipal Hotel Liverpool

You will likely need to pre-book a slot, with the hotel yet to confirm how it will work.

Whilst the spa and pool is impressive, the gym is less so, being on the smaller side. It does at least have lots of natural light:

Review Municipal Hotel Liverpool

Breakfast at the Municipal Hotel Liverpool

Breakfast is served at the back of the Palm Court in the Seaforth restaurant. The hotel was so quiet that, when I arrived at 8am, I was the first guest there!

Review Municipal Hotel Liverpool

Normally there is a hot buffet of full English items on one side, supplemented by an a la carte menu (included in the price) and a cold buffet to help yourself . However, due to low occupancy rates, the hot items are currently all a la carte whilst you can help yourself to the cold.

The cold buffet is in a separate room to the right, and features a range of cereals:

Review Municipal Hotel Liverpool

…. cold cuts of ham and cheese (but no smoked salmon) and yoghurt:

Review Municipal Hotel Liverpool

…. plus pastries, bread and fruit juice. I went for my typical eggs royale:

Review Municipal Hotel Liverpool

Conclusion

It was, if I’m honest, slightly bizarre staying in a hotel where it felt like you were one of the only guests. This is particularly true at a hotel like this with such an impressive bar and conservatory, which feels like it has yet to be discovered by the locals. During my little evening gathering with 10 Head for Points readers we were the only guests there – on a Thursday night.

Service throughout was great, particularly from the bar and restaurant staff who were extremely attentive and friendly. Hopefully this holds up as the hotel gets busier.

Taken together, the Municipal has got to be one of the best (if not the best) hotels in Liverpool. It is stylish and historic, with a stunning Palm Court, pool and spa. My only nitpicks are the lighting in the room and the fake plants in the Palm Court.

Rates at the Municipal Hotel Liverpool currently start at around £130, which feels like great value for what you are getting. With breakfast it’s an extra £15-20. You can find out more, and book, on the hotel website here.


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Comments (25)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Mike says:

    Poor form for a hotel not to let you check-in early if there’s room, even more bizarre given the low occupancy. I’ve turned up an Intercontinental at 9.20am and been given a (very nice) room (I’m sure I’ve probably been earlier but that’s probably my earliest in the last 6 months). I’ve rocked up at the Marriott in Liverpool before 1pm on several occasions and always been given a room so it’s not like it’s a Liverpool thing (thinking about it, I’ve check in early several times at the Hilton there too, as well as others in Liverpool at lunchtime). I think there’s a bit of a training and customer service issue going on as that not only annoys the customer but just makes a queue at 3pm, the staff would have an easier life if they’d checked you in unless it’s someone else’s issue by 3pm (looking at you Doubletree Manchester that did a shift change for all the desk staff at 3pm with queues to the door and beyond, hmmm)

    • lumma says:

      I’ve often found that you have a better chance of an early check in when turning up very early than arriving at noon, where you’ll often be told to come back at 3pm. I agree that charging for early check in when you have lots of rooms available is just mean.

    • JDB says:

      That’s Accor for you – bean counting over customer service, every brand, every time.

    • Froggee says:

      It’s even weirder given that the room was a freebie for a review and then wanting £30 for an early check in.

      • TGLoyalty says:

        The front desk probably had no idea who was paying also imagine this is where Accor vs the hotel comes into play

        • Sam says:

          Also it’s better for us all if the hotel has no idea it’s a comped room for the purposes of a review. That is exceptionally tight, but it’s obviously a strict policy. I normally get the “cleaners not had a chance to clean the room yet” excuse. Shame the 24 hour policy some hotels have adopted (in Asia anyway) hasn’t expanded.

    • RussellH says:

      We turned up at the Intercontinental Lyon at around 09.20 last November. Staff were very apologetic that our room was not (yet) available. Pity, as we had not got to bed until around 0300 that morning and had had to be up again at 0730.
      IC did look after us though – public lounge staff checked on us regularly – and promised to let us in the room as soon as they could. Probably got into the room a bit after 1100.

  • Chabuddy Geezy says:

    I wonder if anyone will by The Adelphi off Britannia and give it a refurb.

    • Mike says:

      I suspect the Adelphi’s reputation is beyond repair. Maybe a decent chain could buy it, refurb and rename.

  • Matt says:

    MGallery is a new hotel brand for me. I’ve booked the MGallery Saigon for 2 nights as it’s coming in about £100 / night cheaper than the Park Hyatt. Does anyone have any experience with Saigon hotels. Stick with the cheaper MGallery, or worth splashing the cash on the Park Hyatt? Thanks.

    • Richie says:

      Good roof top pools and bars /restaurants are my preference for hotels in Ho Chi Minh city.

    • JDB says:

      The Park Hyatt is in a totally different league, particularly with far better public spaces and pool (not rooftop). We haven’t stayed at the des Arts MGallery but those who have say it’s rather tired and noisy. The Reverie is probably the best hotel in HCMC and does good deals beyond those to be found on booking sites.

  • Greenpen says:

    I have a theory about early check in. If you are clearly on business they offer it at a charge as the individual concerned will pay to get into their room. However, if you are on holiday then you get early check in free as you won’t pay and the charge for an available room will annoy you.

    Once at the Sofitel in Auckland, on holiday but travelling alone, I declined the charge but before I had left the reception area a young couple did get a room.

    Remember to carry a sombrero or wear a “On tour” emblazoned tee shirt and you’ll be fine!

  • Bill says:

    3pm make is something a premier Inn would do

  • B says:

    I had a Nespresso machine in my room! I would definitely return to MGALLERY, plus you’re right about the bar staff, they were exceptional. Also, Adam, the Concierge.

    • Rhys says:

      Yes, both concierges are excellent

      • Tom says:

        There are actually three concierges. Greg is another, cannot recall the name of the third. (stayed here for 2 nights this past weekend).

        I asked some of the staff where they came from. Most said the Pullman or the Titanic, which makes sense since they are the two best other hotels in town.

        Spa/pool was closed, which was disappointing. The eating/drinking areas were almost deserted, as you experienced. Apparently 40 million has been invested so this property is going to have to start doing well I suspect.

        My room was quite small, as was the bathroom. Nicely appointed, but small, and again no Nesrpesso type machine, perhaps because there just wasn’t any space for it.

        • The Original David says:

          Must be strong swimmers if they came from the Titanic!

  • Richie says:

    I don’t like the furniture on the fire place wall, seems too much if it, and the very wide wash hand basin.
    Is the bed a king or double?

  • tony says:

    Yep, I can only assume words will be had when the PR team get their eyes on this review re the early check in farce.

    I had something similar at the Sandton Towers in Jo’burg last month. Used to be the IC. Arrived about 10am and they wanted an extra 50% of the room rate to get me checked in. I paid it, but it leaves a nasty impression of the hotel. The theory about stinging business travellers for this when a leisure pax would be OK does add up I guess…

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