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Priority Pass adds a spa experience at Heathrow Terminal 5

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The first Priority Pass ‘spa experience’ at Heathrow has appeared – and it’s in the British Airways terminal, Terminal 5.

The snag is that you CANNOT access this with a Priority Pass issued by American Express.

You CAN access it with a Priority Pass issued by any other financial institution, or one you have bought directly. LoungeKey, issued with HSBC World Elite credit cards, is also OK.

Be Relax Spa Heathrow Airport Priority Pass

What can you get?

The experience is at the Be Relax Spa. There are two of these – one by Gate A8 in the main Terminal 5 (this is a pop-up with no privacy) and one by Gate B35 in the first satellite, pictured above.

Swipe your non-Amex Priority Pass or LoungeKey card and you will receive your choice of:

  • Be Back 15-minute Massage
  • Be Back 30-minute Massage
  • Polish Change plus Hand Massage
  • Be Feet on lounger 10-minute

The spa is open from 8am to 5pm Monday to Thursday and 8am to 7pm Friday to Sunday. You cannot pre-book treatments.

You can find out more on the Priority Pass website here.

PS. Remember that there is also a restaurant option for non-Amex issued Priority Pass and LoungeKey cards in Terminal 5 now. See this HfP article.


Getting airport lounge access for free from a credit card

How to get FREE airport lounge access via UK credit cards (October 2024)

Here are the four options to get FREE airport lounge access via a UK credit card.

The Platinum Card from American Express comes with two free Priority Pass cards, one for you and one for a supplementary cardholder. Each card admits two so a family of four gets in free. You get access to all 1,500 lounges in the Priority Pass network – search it here.

You also get access to Eurostar, Lufthansa and Delta Air Lines lounges.  Our American Express Platinum review is here.

You can apply here.

The Platinum Card from American Express

50,000 bonus points and great travel benefits – for a large fee Read our full review

If you have a small business, consider American Express Business Platinum instead.

American Express Business Platinum

Up to 80,000 points when you sign-up and an annual £200 Amex Travel credit Read our full review

American Express Preferred Rewards Gold is FREE for the first year. It comes with a Priority Pass card loaded with four free visits to any Priority Pass lounge – see the list here.

Additional lounge visits are charged at £24.  You get four more free visits for every year you keep the card.  

There is no annual fee for Amex Gold in Year 1 and you get a 20,000 points sign-up bonus.  Full details are in our American Express Preferred Rewards Gold review here.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

HSBC Premier World Elite Mastercard gets you get a free Priority Pass card, allowing you access to the Priority Pass network.  Guests are charged at £24 although it may be cheaper to pay £60 for a supplementary credit card for your partner.

The card has a fee of £290 and there are strict financial requirements to become a HSBC Premier customer.  Full details are in my HSBC Premier World Elite Mastercard review.

HSBC Premier World Elite Mastercard

A good package, but only available to HSBC Premier clients Read our full review

PS. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here.

Comments (205)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • His Holyness says:

    The most recent Google reviews for the spa (1 week) state the PP card machine is “broken”.
    Probably not worth the bother.

  • Alex Sm says:

    With all due respects to your time and effort, HfP has grown so big that it’s not fair to offer tickets on first come first served basis – there needs to be some sort of raffle with first timers being prioritised, even if it’s more difficult and time-consuming to manage

    • Manya says:

      Agree

      • Rob says:

        It is a raffle, to all intents and purposes ….

        If you are a heavy contributor to the site and really want to come we can usually help.

    • Nick says:

      With all due respect Alex, do you own your own small business? IMHO, the tiny HfP team already do an amazing job with this site and forum, and no doubt already spend a lot of time on this annual event. Expecting them to have the time to organise ticket raffles, based on what suits specific people seems somewhat unfair in itself. They’re not party organisers. No doubt also, once you exclude a section of the community, you’ll upset them just as much.

      That said, I do hope you manage to get a ticket and enjoy the evening.

      • Alex Sm says:

        It’s not about me, I have been to two HfP parties if not three, and I’m probably done with them. Less interested now (plus it’s my partner’s birthday and we have more important things to do!) but I can understand the frustration and disenfranchising of those who can’t fight in this who-clicks-first battle

        • Nick says:

          Really? That’s the view I get from your numerous, subsequent posts.

          Enjoy the evening Alex, with your partner, and celebrate their birthday, and relax!

          All the best,
          Nick

    • GeoffreyB says:

      Probably impossible to manage. Not really a big deal if someone misses out

    • Novelty-Socks says:

      Event organisation and ticketing is notoriously tricky and whichever way you sell tickets for an event, some complaints are inevitable. There is a big overhead in running a ballot and it invites more casual applicants (who might end us as no-shows) given the wider window to enter. And *how* you would ever prioritise first-timers I’ve no idea. No major ticketing platform does that, to my knowledge.

      Stick with the general sale, it’s easy to implement, easy to understand and guarantees a well-attended event.

      • Rhys says:

        Exactly this – a ballot is a lot more complicated than you think and requires a lot of administration. I don’t even think Eventbrite offers it.

        We’ve toyed with it in the past but first-come-first-serve works for us because it also means the most engaged people get tickets first.

        • Alex Sm says:

          Do they? This creates a bit of an echo chamber though

    • r* says:

      Why should first timers be prioritised? Surely ppl who have been going longest should be prioritised?

      • Alex Sm says:

        To ensure wider participation and community involvement!

      • ankomonkey says:

        Maybe HfP needs to introduce status levels, with higher statuses having a higher chance of securing tickets. We could all have a ‘customer value score’ like BA assigns, I believe. Genghis should be comped HfP GGL-for-life.

    • Lady London says:

      Simples. The answer is to run more HfP parties!

      Though it’s a pity that those with weaker interner connections or jobs where they can’t just drop everything to click, are excluded by the means of participating.

      • Alex Sm says:

        Yes… especially given the recent outcry against Ticketmaster’s handling of Coronation concert tickets sales

      • Nick says:

        I go back to my original point, that the ‘tiny’ HfP team are not party organisers, and, IMHO, I’d prefer that Rob and his excellent team concentrate on the core business, rather than what I perceive to be ‘Third world problems’, posted over issues about an annual party! Good luck!

  • BA Flyer IHG Stayer says:

    @Rob / @Rhys

    Can you start a “I can’t go who wants my ticket” thread and have it pinned to the top of the forum in capital letters so there is one place for that instead of people posting in chat or the daily articles?

    • Rob says:

      There is one in the forum already.

      • BA Flyer IHG Stayer says:

        Can it be pinned to the top?

        • Rhys says:

          Done

          • JohnTh says:

            Why have a waitlist then? – which I presume is only if you cancel via Eventbright?

          • Rob says:

            Came in handy last year when the date changed. Until 14 days before we can’t be certain there won’t be tube or rail strikes.

  • Oviplokos1 says:

    It took few seconds to realise it’s not zloty coins their will offer to you with the “Polish change”…

  • Reney says:

    I wish it could be one ticket per person, previous parties I have met lots of people who bring plus one who has no idea what HTP is all about….I have a client meeting starting at noon, zero chance of getting a ticket 😩

    • Rob says:

      Anyone who brings someone who knows nothing about miles and points deserves all that is coming to them 🙂

      Although my wife is coming with me to a lunch with the head of Accor Live Limitless today so I can talk ….!

    • ChrisBCN says:

      I have no idea what HTP is either.

      • Alex Sm says:

        High technology park in Minsk, Belarus lol 🇧🇾😂

    • Lady London says:

      Agreed. Some +1’s are simply not going to be converted and every one has blocked 1 of 250 enthusiasts

      A bit like so many of the best seats being blocked at Wimbledon by corprates who aren’t tennis afficionados I suppose…

  • Reney says:

    wasn’t the tickets in previous years sold in 2 tranches and one of them was a saturday?

    • Rob says:

      We have split it in the past (AM, PM or weekday/end), yes, but due to the SeatSpy presale we didn’t want to make it more complex than necessary. Not ideal but nothing is.

  • Thywillbedone says:

    In the spirit of the community, the sale should have gone live at the stroke of midnight GMT …

    • Blair Waldorf Salad says:

      Ha! And still had people using BST

    • aDifferentSimon says:

      and having to call a us, japan or oz number…

    • Londonsteve says:

      How about having to call a US number at 23:50 GMT in order to reserve a ticket at the stroke of midnight, with call handlers randomly hanging up on you because they don’t understand what you want, don’t want to wait or just to raise your adrenaline levels? 🙂

      • Lady London says:

        Nah, we have a system for that. It’s all automated.

        It’s called EventBrite

  • Sundar says:

    Is there a link today that will be updated/need to be clicked or the eventbrite page will auto-activate with the ticket options upon refresh ?
    Have even logged in to Paypal already to activate the cookie, so hopefully will get the ticket today…

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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