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Rob’s travel highlights of 2023

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Yesterday Rhys gave a comprehensive run-down of recommendations from his very extensive travels in 2023, virtually all of which we documented on the site.

My end of year review is slightly different. Ever since HfP started 11 years ago, I have rarely written about my personal travel. This is mainly because I have had children ever since the site started, and travelling with kids impacts so many elements of what you book and do that any review becomes irrelevant if you don’t have kids the same age. Frankly, it is also a relief not to spend my holidays taking pictures of every meal ….

This means that some of what I talk about below hasn’t already been discussed on the site. If you have any questions about any of the resorts mentioned, please drop them into the comments.

Grantley Hall Hotel, Ripon

Grantley Hall is pictured above. We’ll get to that in a minute.

Because Rhys does virtually all of our flight reviews these days I don’t have much to say about airlines. The only long haul carriers I took this year were:

  • Qatar Airways to Doha – Qsuite both ways (by design) and still the global flagship for long-haul Business Class I think
  • Virgin Atlantic – once on a family trip to Boston and once on a solo trip to New York. The Boston trip on the brand new A330neo allowed to write probably the first review anywhere of the new Retreat Suite, which is impressive. I won’t tell you what my family (who had never flown Virgin Atlantic before) had to say about the old-style Upper Class seat we got on the way home. You also don’t want to know my reaction when – on the New York trip – my 330neo with the new seat was swapped for a 330 with the old seat, and passengers were not told in advance. The 10,000 Virgin Points compensation I was promised for the swap never turned up. The 330 / 787 Upper Class seat has to go. No if’s, no but’s.
Oman Air business class
  • Oman Air – we connected from Dubai to Muscat on Oman Air. On the outbound we had a long haul Boeing 787 so we upgraded. The Business Class cabin is a thing of beauty, image above. You are in for a treat when the airline joins oneworld in 2024 and you can redeem Avios for its flights. Even better, Oman Air uses the Ahlen First Class lounge in Dubai which is excellent.
  • British Airways – in the course of three days this year I flew the old BA Club World seat and the old Virgin Atlantic A330 Upper Class seat. I accept this is quite a long way down any list of ‘hard luck’ stories but both BA and Virgin have huge issues now by flying different Business Class seats – one (two for Virgin) excellent, one very poor. BA will beat Virgin in the race to have a standardised modern Business Class seat out of Heathrow. I also did BA First Class on the A380 which I reviewed here.

Hotels of the Year:

I should start with an honourable mention to Ellmauhof, our regular February half-term ski hotel in Austria, which remains a great independent family ski property in a village which is pretty much given over to kids ski lessons. Summer photo below. This can’t be booked on points.

Ellmauhof ski resort Austria

This is what really impressed me in 2023:

  • Grantley Hall, Yorkshire (independent, top image above) – it had taken me a couple of years to get here since it opened (a poor show given I have family fairly close) and I was blown away by what I found. This is, by far, the best hotel in the UK outside of the South East. Read our Grantley Hall review here. This was a cash stay booked via Amex Fine Hotels & Resorts for the 4pm check-out. The website is here.
  • Fairmont Windsor Park (Accor) – I will be reviewing this soon after a stay last week. I wasn’t sure what to expect – my Fairmont experiences are a bit mixed and the operator is Arora, best known for airport hotels – but it was outstanding. You really have to work hard to find any faults with the rooms, food or staff. In fact, I may go back with the family for New Year. The only issue is the location, since there isn’t a lot to do outside the hotel. This was a cash stay. The website is here.
  • Gleaneagles Townhouse, Edinburgh (Accor but not part of the loyalty scheme) – on paper I shouldn’t have liked this place, especially given the small rooms, but I was hugely impressed by the service and the quality of the food. I reviewed Gleneagles Townhouse here. This was a cash stay. The website is here.
  • Virgin Hotels Edinburgh (independent) – my first stay at a Virgin Hotels property, and the first time I got to meet Sir Richard Branson. Virgin Hotels is a very classy operation – if you hear the words ‘Virgin Hotels’ and expect something akin to Marriott’s W brand then you couldn’t be more wrong. I’m worried for them, though, since the chain is growing too slowly (one site per year) and it looks like it will now lose Glasgow on top of San Francisco (now a Hilton Canopy). This was a comped media stay to attend the launch party but I would happily go back there and pay. My Virgin Hotels Edinburgh review is here and the website is here.
Carlton Cannes hotel beach club
  • Carlton Cannes, A Regent Hotel (IHG, beach club photo above) – I stayed here a decade ago when it was an InterContinental and I was very impressed by the refurbishment. Click for my Regent Carlton Cannes review. This was a comped media stay. The website is here.
  • Hotel Lutetia, Paris (Global Hotel Alliance) – I will be reviewing this soon. It was the first time I had stayed in a Parisian ‘palace’ hotel, albeit one on the Left Bank and one which has had a very aggressive modern makeover. This was a comped media stay. The website is here.
  • The Ned, Doha (independent) – Qatar Airways booked me into this new hotel / members club when I was in Doha for a visit. Rare for the Middle East, it is a conversion of an old building, in this case a 1960s Government office block. A lot of exposed concrete has been left in place, especially in the rooms. What I liked was the variety of restaurants and the lovely outdoor pool, which had a real period Slim Aarons vibe. On the downside I think I must have been the first person to ever stay in my suite because there were some comical maintenance issues, including two lights which literally could not be turned off without removing the bulbs. At one point I had three maintenance staff in my room trying to find a way of turning them off before admitting defeat (see below). I’ve no idea if they’d been on 24/7 since the hotel was opened.
Ned Doha

Honorable mentions:

  • Hotel Alfonso XIII, Seville (Marriott) – I’d wanted to stay here for 25 years and finally managed it. It’s an astonishing building but there are issues over service and maintenace. You’d be crazy not to stay there if given a chance though. Click for my Hotel Alfonso XIII review. This was a cash stay. The website is here.
  • Grand Hotel Duchi d’Aosta, Trieste, Italy – this is a very classical independent five star hotel in the heart of the city. The key selling point is that the restaurant spills out into the main central piazza which is a cool place to eat the (very limited) breakfast offered. Whilst a very pleasant place I’m not sure it justifies the price premium. I didn’t review it. This was a cash stay. The website is here but you’ll get a better deal via Emyr.
  • Hyatt Regency Palais de la Mediterranee, Nice – I’ve always had a soft spot for this seafront hotel in a converted theatre and hadn’t been back since I went there with my wife-to-be about 17 years ago, shortly after we met. My Globalist status got my son and I (the women were away elsewhere) a huge sea view suite upgrade. My Palais de la Mediterranee review is here. The website is here. Image below. This was a cash stay booked via Emyr for Hyatt Prive benefits.
Palais de la Mediterranee Nice
  • JW Marriott Venice – we stayed here for the 5th time this year so, even though I like to moan about its shortcomings, I have to admit that it works for us. The key selling points are the lovely rooms and the ability to pay at booking to upgrade a reward night to a bigger room or suite, which makes it good value for money for Venice. Click here for my JW Marriott Venice review. This was a reward stay. The website is here.
  • The White Lodge, Filey, North Yorkshire (independent) – I spent more nights in this pleasant 20-room seaside 3-star than any other hotel this year because it is near my mother. What I like about it, bizarrely, is that as the only hotel (as opposed to B&B) in the town it is priced very high by Yorkshire standards, although a relative bargain by London pricing. This means that I can always book in, even during peak August weeks, at very short notice. It’s a strange reason to like somewhere, I admit, but it works for me. The website is here.
  • Moxy York (Marriott) – when the Principal left IHG I finally had a good reason to stop staying there. This time I booked the family into the Moxy for a night – none of them had every stayed in one before – and they were impressed. The real genius of Moxy is that whilst it pretends to cater to Gen Z, in reality it works for anyone who likes the industrial look and feel. This was a cash stay and I didn’t review it. The website is here.
  • Thompson New York Central Park (Hyatt) – there are things not to like about this Hyatt hotel, especially the way they treat half the building as a ‘separate’ property and so not eligible for upgrades. Despite being stuffed for an upgrade as a Globalist – despite lots of suites being available on the higher floors in the ‘separate’ hotel – it is very good value for Hyatt points, especially compared to the Park Hyatt across the road (which I also rate and revisited this year, review here). This was a points stay. My older review of Thompson New York Central Park is here. The website is here.
Alila Jabal Akhdar Oman

Whilst I won’t go into them in detail again, I also liked and would return to, but didn’t fully love:

These were all cash stays.

I should also flag my review of InterContinental Boston which I also liked and The Grand Hotel in Eastbourne, a real blast from the past with superb service.

Disappointment of the Year:

Because we are very picky about places we agree to review for HfP given the staff time and expenses involved (and obviously I’m even pickier about places where I’m spending my own money), I didn’t have any total disasters this year.

My most critical review was of Kimpton Aysla Mallorca (IHG). This is not a bad hotel, I want to be clear. It looks lovely, the staff are great and the food is decent. It’s just in the wrong place. It has ‘too small’ rooms (given you are likely to be there for a week), the overall hotel plot is too small and it has too few facilities. You can walk across the site in under a minute. Reader feedback is that many rooms are actually worse than the one I had, overlooking the road going past the site.

My Kimpton Mallorca review is here. The website is here. This was a cash stay.

Piran, Slovenia

Unsung Hotel Elite Status of the Year:

Over the years a lot of HfP readers have sung the praises of Global Hotel Alliance for its generous upgrades. Status is laughably easy to earn – you get top tier Titanium by staying in three different GHA brands in a year. Unfortunately you no longer get free Platinum status with a subscription to Business Traveller magazine.

I was given Titanium status at a GHA media event and used it twice during the year with good success:

  • at the Kempinski Palace Portoroz in Slovenia, we got a lovely suite. This is a fascinating hotel – a 19th century spa hotel, converted and extended into a luxury hotel with a beach club, in a coastal town which isn’t massively attractive otherwise. The reason to stay here is that it is a very short bus or taxi ride, or even walk, to the Dubrovnik-style historical city of Piran – image above – which doesn’t have any large hotels of its own. (We did a three stage Venice – Trieste – Portoroz holiday, flying in and out of Venice. You can get the train from Venice to Trieste but it’s a taxi or bus to get into Slovenia.) The hotel website is here.
  • for World Aviation Festival in Lisbon, I stayed at the Corinthia. Whilst nothing like the astonishing Corinthia in London, it was convenient for the trains to the convention centre and I got a high floor junior suite with great views over Lisbon. A 4pm check-out was granted without issue. The hotel is also walkable to the Gulbenkian museum, which is a trip through global art history – from roman remains to impressionist painting – from a single owner collection. If you want a leisure hotel near the action then choose something like IHG’s Convent Square Hotel (review, website) where Rhys stayed, but for a business trip the Corinthia is a decent choice. This was a cash stay. The hotel website is here.

I didn’t review either of these hotels but am happy to answer any questions in the comments. We did an overview of Global Hotel Alliance and its loyalty scheme here.

Employee of the Year:

The award goes to Luquesha who runs the Virgin Atlantic Clubhouse at New York JFK. The woman is a force of nature. Shai Weiss, the Virgin Atlantic CEO, even dedicated an Instagram post to her earlier this year.

She stopped by my table because she recognised me from a panel discussion (not even a full speech) I had done at a conference for senior Virgin Atlantic employees five years ago. We then had a long chat about what was happening with the airline – she is very switched on – and people we knew in common.

Luquesha knows everyone and everything and is the best example of what Virgin Atlantic likes to claim about the qualities of its staff.

…. and that’s it for 2023. With GCSEs looming for my eldest we may be more grounded than usual for the first half of next year. February half term in Reykjavik is booked but may be cancelled, and of course volcanos don’t help! Let’s see.

Comments (46)

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  • TimM says:

    “it is priced very high by Yorkshire standards, although a relative bargain by London pricing”. I am used to seeing in the T&Cs that ‘these hotel rates are not available to citizens of the home country’. I think special Yorkshire rates ought to be commonplace for citizens of Yorkshire.

  • BJ says:

    I am not sure whether you are claiming that Qatar Airways usinesz class overall, Qsuite or both are the the global flagship. Either way I’m not convinced you are flying frequently enough or widely enough to lend credibility to your belief. Whilst I would agree that Qatar Airways is clearly the best of the ME3 I think it lags most of the major East Asian carriers. I doubt you would sustain this view were you frequently flying Cathay, JAL, ANA or Singapore. If you are referring to Qsuite then as a bed it is easily surpassed by AirLounge. ANA Sukte also gets great reviews ut K cannot comment as I have not had the opportunity to to try it. Wbile Qatar Airways and Qsuite are both very sound and amongst my preferred choices I just feel that there are a number of airlines overall that have a better claim to bring the flagship. Qatar Airways could easily get there IMO but to do so I feel they need to consolidate their hard and soft products more across the airline, and iron out the inconsistencies in service I have experienced flying with them. I’d also like to see them brighten up future variants of Qsuites a bit more. However, I do love their lounges and I think HIA is great to connect, just a pity so many connections are muddle if the night for Europeans.

    • meta says:

      ANA’s The Room (business class) beats QSuite for sure and service is ten times better than Qatar Airways. However, QR marketing machinery and their much more extensive route network plays part in the perception. I am also in the minority who thinks that QR experience ranges from nothing special to awful in every respect, but that might be also down to me being unlucky with most of the flights.

      I haven’t flown AY’s AirLounge yet (doing that a few times next year), so can’t comment. Reviews elsewhere seem to suggest love or hate.

      • BJ says:

        I think there is also an element that with the ME3 having a bigger presence at abroad regional airports there is a large cohort of pax who fly say Qatar or Emirates almost exclusively on longhaul flights so their views are clearly coloured by their limited experience. I have not had any realy bad experiences with Qatar across 8 flights but rate them no better than average to good. My two longhaul on JAL were better than any on Qatar overall and Cathay and Dingapored were also noticeably better. I would love to try ANA if I can find award availability. I think you will lije AirLounge as a cabin and as a bed, the love/hate thing is all in whether you can cope with ot as a seat. Worked fine for me as I asked for an extra pillow and with three of them I hot very comfortable. A thick mattress pad as opposed to a cover would be good for the bed though. IFE is week and many say the service is too but it was excellent on my flight with them this year. Dining is a bit hit and miss for most but I rend to like it as it is lighter and fresher than most airlines. I like it if I get fish ir reindeer but less so if it’s other Western staples lije beef.

      • L Allen says:

        I agree, BJ, the service from QR can indeed be very variable. I’ve had superb service and I’ve had mediocre service – even on the same flight! Much like BA, your service can depend on which side of the aircraft you’re sitting in, and the crew allocated to that section. I’ve flown most variants of their business seat and the QSuite isn’t necessarily my favourite.

        • BJ says:

          @L Allen I’ve always been of the view that for most airlines the variation in service is greater within airlines than between them, with only a few (mostly East Asian) being noted for highly consistent good-excellent service. I don’t doubt readers reports of excellent service on Qatar service on Qatar but like @meta I have yet to experience it. At the other end of the scale I have only experience what I would describe as truly awful service in business class and that was on Etihad. Everything about that flight was so extraordinarily bad IME that I’m just not prepared to give them another chance.

        • CamFlyer says:

          I flew Q-Suite for the first time in October, and would agree that it wasn’t the fantastic experience I had been led to expect. Not that it was bad—but not a massive step up from the prior seat, and the service was the worst I’ve had on QR.

          I had my first experience on BA CS in December. The seat was fine, but for some reason the doors wouldn’t close (we didn’t ask, as with a 4 yo we didn’t want to close anyone off). Service was the best I can recall from BA — I’ve had better on QR, but nothing to fault other than not being asked whether I wanted English sparkling wine or champagne (fwiw, the English one was much more to my taste).

      • QFFlyer says:

        Yes, the AY AirLounge is very much a Marmite of seats – I personally absolutely love it, very comfortable for sleeping and while QF are wet leasing AY aircraft between SYD-SIN and (soon) BKK, I think they’re highlighting deficiencies in their own product (which is still fine, don’t get me wrong, it’s just getting on a bit).

    • Rhys says:

      Cathay has exceptional lounges but the on-board experience is significantly less special.

      • BJ says:

        How many times have you flew Cathay longhaul in business class to provide the basis for your assertion?

        • Mikeact says:

          My two Cathy flights were certainly not outstanding by any stretch of the imagination…and I certainly wouldn’t vote for them good or bad. Two flights would not be a fair representation based on our experience and herein lies the problem when voting for ‘your favourite airline ‘ etc.

          • BJ says:

            I had a friend who was a CSM with Cathay based in London. Pre-pandemic they said there were serious staff morale issues at the airline mostly due to scheduling but other stuff too. I’m not sure that things have improved or got worse still since the pandemic. I’m not sure too if Xathay still have their London base but I recall they said that service experience was significantly better on flights operated by the London-based crews than HKG based crews. This is just a guess, I have no idea how it works but perhaps airlines monitor and try to deploy some of their better staff on key routes. If so, this could explain why I am not experiencing this apparently exceptional serbice on Qatar from Edinburgh. Having said that, my flight from Edinburgh with Qatar this month was my best with them to date including two from London way back around 2016.

          • John says:

            Yes CX has resumed the London base. It may be just because you are more “in tune” with London-based FAs as they are mostly British and grew up/were educated in the UK.

            Like many airlines CX has had to recruit a lot of new people, so experience is variable. I can be “in tune” with London and HK-based staff, but on 3/5 of my flights many of the FAs were from neither so it was just a weird experience, like if you were on a mainline Austrian Airlines flight where all the staff were from French Switzerland.

            Of course on QR the crews can be from anywhere and I guess Arabs are used to it.

      • QFFlyer says:

        The CX onboard experience is excellent ime, they treat OWE pax like Royalty, even those from other OW airlines.

    • Richie says:

      If I left London less than half a day ago, I’m still on GMT when I make a connection at Doha, it may be the middle of the night at Doha, but it isn’t for me. If the local time departure is before 3am flying east, that works for me.

      • BJ says:

        3am in Doha is my bedtime, I also prefer one longhaul to two medium flights. If I was flying Y though my preference would be to go via Doha.

  • zapato1060 says:

    It’s Ahlan not Ahlen. Makes it sounds like a character from EastEnders. Enjoy your 2024 travels everyone 🙂

  • John Macrae says:

    Virgin are beating BA for ‘Retro Airline of the Year’. I had a similar experience in Premium in September/October, going out in a very old and tired cabin and returning with BA in something fit for this century. I hope to use up the rest of my virgin points in something more appropriate to this age but hold out little hope.

  • Tracey says:

    Flew business on Qatar for the first time, sadly not on Q suites due to connection timings, was very underwhelmed.

    • Julia says:

      You like Q suites? We only tried them once and we didn’t think they were as nice as the old style ones.

      • lumma says:

        I’ve said many times that I loved the old 2-2-2 business class seats on Qatar’s 777s. Pretty much unlimited space. Only negative was no direct aisle access for the window seats

        • Thomas says:

          They had the same seats on Their A340! Flew them twice on DOH CMB. Indeed, endless space, like old school style!

  • softy25 says:

    Staff member of the year would have, in my humble opinion be Alexi Vrontamitis the GM of the Qantas Lounges run by Sofitel. He was in the QF lounge in Sydney and remembered me from a trip in January and even brought me two glasses of Penfolds 1997 Grange to get me on my way on BA16 SYDLHR.

  • TGLoyalty says:

    Completely passed be by that IHG lost Principal York, Met Leeds and Wotton House. Best guess is they were just too much hassle for IHG with any lack of investment.

    The Met is going to go through a major refurb if it hasn’t already started.

    • Rob says:

      There were issues over what to do with them, although arguably the voco brand was created for exactly this purpose. York has 5-star public areas but 3-star bedrooms for example. It could have gone Kimpton but there are strict brand standards there inc full air-con which Principal didn’t have IIRC.

      • TGLoyalty says:

        The Met might make a return if the refurb is as comprehensive as planning permission suggests … Leeds could deffo sustain a Kimpton.

        I think the principal hotels problem was exactly the fact it looks amazing in the public spaces so draws in people on that basis but the rooms are actually awful.

        • The Savage Squirrel says:

          Exactly and let’s hope so (as the only other route is a slow slide until Brittania takes over). I was in the Met a couple of weeks ago for a business event and the lobby and much of the public areas really don’t need that much doing to them beyond cosmetics to get them to Kimpton Fitzroy standards;. The rooms though…

          Whether you can make an economic case for the trouble of room refurbs in an old building rather than building a new cookie-cutter tower of rectangular boxes is a different question though … 🙁

          • TGLoyalty says:

            Looks like they won’t just refurb but completely re-arrange the room layouts including changing meeting rooms etc

  • Simon says:

    Rob, don’t know if you’re planning a turn of the year survey but either way, just wanted to say that this is the sort of article I really appreciate – lots of content, lots of links, lots of your opinion, clear when you’ve getting a comp and when you’re paying, coverage beyond the points angle (e.g. Filey), and no in-your-face pushing of credit cards to earn commission like you get on other sites. Thank you and best wishes for 2024 (and the GCSEs!).

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