Last day to save 20% on Virgin Atlantic flight redemptions

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• His Holyness says:

  31 Jan31 January 03:14

  It’s very Hilton to immediately downgrade a benefit so soon after launch. Look at their lounges, “sales”, customer care and even Lifetime Diamond status.

  • blenz101 says:

    31 Jan31 January 08:38

    As always with Hilton it is the North American market which destroys the value for the rest of the world. On top of handing out Diamond free with credit cards many of the US properties themselves post-Covid can just not recruit or retain the staff to deliver the benefits corporate want to offer.

    Daily housekeeping is a real treat in that market (due to lack of staff) so there is just no way a busy hotel can offer 2pm checkouts, 3pm check in if they don’t have the staff to turn the rooms.

    Really wished the US HH operated to a separate, but integrated, system rather like how US airline lounge access is treated for US programmes. Internationally where HH status is earned the hard way and the properties don’t face the same constraints in delivering benefits should provide what corporate actually want the programme to deliver in terms of loyalty.

    • AL says:

      31 Jan31 January 10:42

      You’ve said it better than I could myself, blenz101. I know a number of people who would switch from HH to another scheme if they weren’t so invested in HH on their way to LTD by now. The fear of switching to, say, Marriott and having to start at a lower rung of rewards puts them off, coupled with Marriott prices – in particular – being high in Zone 1.

• Gordon says:

  31 Jan31 January 05:09

  There have been many comments over some time on hfp regarding hotel chains cutting back on loyalty benefits, has travel picked up so much since the pandemic that properties do not need to rely on Incentives to attract customers.

• Ian says:

  31 Jan31 January 05:14

  Having completed a business stay, there wasn’t anything related to anything different.

  In fact the hotel confirmed that apart from the rate, the booking was the same as any other.

  They were totally unaware of the scheme anyway.

  BTW I have not received the additional points yet. So no idea how long they take.

  The 2pm checkout vanished almost the same day (I posted as such in the forums a few days ago)

  • Jetset Boyz says:

    31 Jan31 January 05:52

    “BTW I have not received the additional points yet. So no idea how long they take.”

    They’ve not finished building the Hilton for Business portal so you can’t yet see the posting of HfB stays and points balance. They’ll email you when the functionality is ready – there was a message about this during / after the registration process.

• Nico says:

  31 Jan31 January 08:07

  On the virgin promotion, If I want to use a 241 and the return is not available yet, I can book the way out with the discount and call them to add the return as it becomes available with a change fee?

  • Rob says:

    31 Jan31 January 08:54

    Yes

• Matt says:

  31 Jan31 January 08:44

  O/T I can only see a forum thread on Barclaycard not premier. Are there any rumours on a relaunch of the premier banking 100k sign up bonus (or something along those lines)? I’ve only recently reached the salary threshold. Shall I wait, or just take the ongoing 25k offer now before they potentially up the salary threshold further. Thoughts welcome and appreciated. Thanks.

  • Rob says:

    31 Jan31 January 08:53

    Not heard anything.

• SunGuy says:

  31 Jan31 January 10:24

  Problem is that you very rarely get anything past 12pm checkout in Hilton – even outside the US – in Malta a few of years ago(2019), as diamond, I was told I had to get up at 7am and talk to the duty front desk manager …. and he did some tapping on a keyboard and said no ….not even 1pm …

  Im just fed up of Hilton refusing something basic like a later checkout …every single time – even as either gold or diamond status …. no matter where in the world you are….and making you go through many hoops before saying no!

  • KP says:

    31 Jan31 January 22:20

    Maybe thats why you should book a Impresario rate where available

  • Ian says:

    1 Feb1 February 03:52

    Rarely get any issues.

    Had an 11am checkout a couple of days ago – but had to do a 10am meeting.

    Upon asking, I was told as you are Diamond you can checkout anytime you want.

    I only needed an hour tops, but they put down 1pm.

    This was a HGI

• Adam says:

  1 Feb1 February 07:58

  Virgin Atlantic call centre was in dissaray last night, managed to book with my 241 voucher at 11:58 after several hours on hold and getting cut off twice due to telecoms systems failing on their side

This article is closed to new comments. Feel free to ask your question in the HfP forums.