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MIRACLE! The British Airways On Business website is back after 16 months

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Well, miracles can happen. Someone tell Rishi he may still have a chance!

Just 16 months after the website was (allegedly) hacked, British Airways On Business is back online.

You can log in to your account here.

British Airways On Business website is active again

There are two important things you need to know:

  • you cannot log-in until you do ‘Forgot your password?’ and do a password reset
  • you cannot access the website without using an authenticator app on your mobile phone

If you don’t know what an authenticator app is, it works in a similar way to many mobile banking apps which generate a transaction code. British Airways is supporting Google Authenticator, Microsoft Authenticator and an independent one.

After downloading your choice of authenticator app, you use the camera on your phone (if using a desktop) to scan a QR code that ba.com shows on screen. The authenticator app will then generate a random number which you type into the website.

This seems to be a one-off requirement, but we will see.

No mobile phone? The comments below suggest that desktop authenticators are also available.

The website is fully back for earn and burn

The good news is that the website is back to the, admittedly limited, functionality it had before it went down in February 2023.

To be honest, I can’t tell if my statement is correct or not. Paid flights to Iceland and Sweden from earlier this year show. A couple of flights booked for me by third parties are not there but it is possible that the booker in those cases could override the OB number I put in with their own.

It seems that an On Business redemption I cancelled last year has not been recredited, but I need to look into this more closely.

Online booking for reward flights appears to be working OK.

What is very weird is a tab called ‘Statements archive’. This shows all of my transactions from 2012 to 2014, but nothing from 2015 onwards!

Points expiry is set at 31st December 2024

On Business points expire after three years, with no way of extending them. Expiry was suspended during the time that the website was down but you will see that you have a lot of points expiring on 31st December 2024.

It remains to be seen if British Airways will give a further extension here. Given that it is now late June, giving people just six months to redeem seems tight. Let’s see.

Anyway …. reset your password, download an authenticator app, log in and have a look around.


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (July 2024)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

30,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

40,000 bonus points AND (to 27th August) £400 to spend at Amex Travel Read our full review

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, along with a sign-up bonus worth 10,500 Avios.

Capital on Tap Business Rewards Visa

10,000 points bonus – plus an extra 500 points for our readers Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

40,000 points sign-up bonus and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (43)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Alan says:

    Still so useless – they took so long to send out the password reset it had expired by the time it came through!

  • Dominic Barrington says:

    My list of transactions has no names or PNRs, so searching for particular flights is impossible. Beyond frustrating.

  • Dominic Barrington says:

    But… to give BA a tiny bit of credit… having done a very painstaking search on transactions from Jan 23 to now, almost everything I’ve booked and flown has posted. I was so very cynical there’d be a tsunami of non-awards, but (at least in my case) that isn’t so, about which I am really very surprised.

  • MGW says:

    I’ve just signed up but the system would not recognise my (correct) VAT number. Eventually I was told by the system to carry on and they would be in contact “in due course”. Not very encouraging.
    @JDB’s message about adding existing bookings is very useful, thank you. Does anyone know if completed bookings can be added retrospectively? (Not something I would normally expect but having been unable to sign up!)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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