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Your introduction to Zing, HSBC’s new multi-currency and FX payments app

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This article has been sponsored by Zing

Zing was launched by HSBC earlier this year, and is aiming to become a key player in the money transfer and travel spend sectors.

If you sign up to Zing now, you will receive a £500 per month allowance of fee-free currency conversion until the end of 2024.

This applies to transfers made to bank accounts (with any institution), to any other Zing member, between your own currency wallets within your Zing account, physical or virtual payments made with your Zing card and to cash withdrawals at ATMs made with your Zing card for any supported currencies.

Zing, HSBC's new multi-currency and FX payments app

Zing is a smartphone app that can be connected to Apple Pay or Google Pay, although you can also order a physical Zing Visa debit card for ATM use.

It is free to sign up (18+, UK residents only) and you do NOT need to be an existing HSBC customer to join.

(In terms of security, Zing is not a bank. Zing is an e-money institution, regulated by the FCA, with your money ring-fenced in a secure account. Deposits with Zing do not count towards your £85,000 of statutory Financial Services Compensation Scheme protection across all HSBC entities. Find out more here.)

Zing, HSBC's new multi-currency and FX payments app

What can Zing do?

Zing aims to free you from much of the cost and complexity of making foreign currency transactions, whether for spending or for transfers.

You can:

  • hold a balance in the app in over 20 different currencies
  • send money with no international payment fees in over 30 countries
  • spend with your Zing card in virtually every country and territory

Fees are low and clear

Zing is focused on low fees and, importantly, clarity and transparency.

As I mentioned above, all Zing members receive £500 of fee-free currency conversion each month until the end of 2024.

Outside of that offer, the headline fees are:

  • NO outbound transfer fees
  • FX conversion fees from 0.2%, (once the monthly £500 allowance is used up) which do not change based on the amount or day of the week (unlike some competitors!)
  • Real time, mid-market currency conversion rates
  • free UK ATM cash withdrawals (unless the ATM itself adds a fee)
  • one free withdrawal per month for international ATMs (further withdrawals cost £2 or equivalent)
  • no charge to receive a physical plastic card – and no charge for your first replacement if you lose or damage it!

You operate your Zing account via the app. You can track payments and transactions with in-app notifications.

Zing, HSBC's new multi-currency and FX payments app

Pre-load funds to lock in the exchange rate

Because you can hold funds in over 20 currencies in your Zing account, you can lock in the exchange rate for your trip in advance if you are concerned about rates moving against you.

You can load funds to your account in Sterling and then move it (at real time rates) to another currency wallet. When you make a purchase in the future in that currency, it will take your funds from that particular currency wallet first before taking funds from your Sterling wallet.

Which currencies are supported?

You can add money to your Zing account by debit card or bank transfer. You can also receive non-SWIFT payments from non-Zing accounts in £ and €.

The currency wallets you can have are: GBP, USD, EUR, CAD, HKD, JPY, SGD, AUD, NZD, AED, CHF, CZK, DKK, HUF, MXN, NOK, POL, RON, SAR, SEK, THB and ZAR.

You can make payments to non-Zing accounts in: GBP, EUR, USD, AED, AUD, BHD, CAD, CHF, CZK, DKK, HKD, HUF, IDR, ILS, INR, JPY, KES, KWD, MYR, MXN, NOK, NZD, OMR, PHP, PLN, QAR, RON, SAR, SEK, SGD, THB, TRY, UGX and ZAR

Other key features include ….

There is a lot more to Zing. This includes:

  • the ability to freeze and unfreeze your card in the app
  • the ability to use Apple Pay or Google Pay
  • 24/7 human support
  • unique reward offers
  • an environmentally friendly card made from 85% recycled plastic
Zing, HSBC's new multi-currency and FX payments app

Earn up to £400 by referring your friends

If you sign up to Zing, you can earn up to £400 by referring your friends until 08:59 on 1st October 2024.

You can send invitations via the Zing app. For each friend that signs up and makes a £5 transaction (or equivalent) using their Zing card, you will receive £20 within 30 days. Your friend will also receive £20. Terms and conditions apply.

Conclusion

There are many money transfer apps on the market, but Zing offers good value, simplicity, an easy-to-use user interface and the knowledge that HSBC is behind it.

You won’t earn any miles or points when you use it, but you also won’t be paying the 2.99% FX fee that comes with most overseas transactions made on a travel rewards credit card.

You can sign up to Zing here. The app can be downloaded for free from your usual app store.

Remember that new customers will receive £500 per month of fee-free currency conversion until the end of 2024. Terms and conditions apply.

Comments (151)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Jose Marques says:

    I use Atlantic for international payments, those are received in minutes.

  • andy says:

    I continue to see zero use of this (and a lot of its competitors really). I have ( and continue to have) Halifax Clarity Credit card. No annual fee. Unlimited free ATM w/ls in the UK or abroad (also in USA, Asia, Japan, Latam, so everywhere) at the spot rate. No ATM fees (unless the ATM itself adds on). No non-GBP fees. No limit per month on cash w/l or spend. I continue to be amazed why people use all these zings, revoluts, starlings, what not.

    • manilabay says:

      You’re comparing apples to oranges.
      Yes both are forms of payment via the card. Can you send money overseas with a Clarity Card? No. Can you hold various currencies in a savings pot on a Clarity Card? No.
      There’s a market for all those products you name (Starling and Revolut also competing with traditional banks), but you are probably not in the target market.

      • andy says:

        i can send money with wise. so this is solved. i cannot hold various currencies in a savings pot in clarity card and 99.9% of the people dont need that – they just need to pay in the local currency, cash or with a card, in the most hassle free way – clarity card. Savings pot in different currencies? Unless we are talking some very big money accumulating in these different currencies, and assuming that you 1) get the real market interest rate 2) the FX differential doesnt reflect already the interest rate differential and 3) you are able to move indeed unlimited amount of funds between these ‘foreign currencies savings pot’, then this is irrelevant. And most likely if you met all 3 conditions, then you would be a professional investor or a professional investment account would suit you. Again (and my own view), 99.9% of the users of these products dont care if they get an extra 0.5% or 1% interest on the spare 300 shekels in their ‘foreign currency savings pot’ vs the pound.

        • Londonsteve says:

          You’re looking at this from a very personal angle. This additional functions clearly have no interest for you, but they do for other people. Fact is, the likes of Wise, Revolut and now Zing provide a one-stop-shop service allowing you to send, receive, store and spend with one app and one card with low or no fees applied. The Halifax Clarity card is a credit product, you can only do one thing: spend subject to your credit limit. A big thing you cannot do is send cash as that’s considered a cash withdrawal transaction whichever third party you’d use, resulting in a cash advance fee and interest payable from the date of the transaction.

          • Lady London says:

            +1 @Londonsteve. Apples and oranges.

          • andy says:

            you are wrong there is no cash advance fee with Halifax Clarity. zero. never has been. irrespective of whether you use Wise, any other service or an ATM. The interest does accrue from moment of withdrawal… until you pay it back, which can be 1 minute after. Exactly the same amount of time that takes you to load the cash from your checking account to any Zing/Revolut/etc, just that in this instance you are paying off the CC. So, again, in practical terms, you CAN send cash and it costs ZERO

    • Flying Misfit says:

      All granted, and yes the ability to withdraw cash from overseas ATM highly convenient (provided you pay it off as quick as possible to minimise any interest accruing), but what it does do is record on your credit report that you have withdrawn cash on a credit card even if you pay it off immediately. For those sensitive to such matters on their credit reports then Clarity is not ideal when other fee free options exist.

      • andy says:

        this is irrelevant. i have used the clarity card for over 10 years exactly the same way, and withdrawing a lot of cash from atms when abroad. the mark on the credit record genuinely irrelevant. not only has it never come up, i have perfect credit rating from all rating agencies. so if this is the only thing you are being *threatened* with against using just what has been available there all the way, rest assured it is a marketing scam. 😉

        Let me repeat, there is no limit to the weekly or monthly cash withdrawals w Halifax Clarity. not 100 or 200 per month or any other random amount. All presuming of course that you pay off the amount quickly, which you should do and are able to do immediately with the app in hand. I wish Halifax actually paid me for the promo i make of this product 😀

  • Daniel says:

    Wise are not going to be happy about that lime green coloured logo 😏

  • Russell says:

    I always use Halifax Clarity for global money – does this have better rates or some other advantage I’m missing?

    • andy says:

      no. you are not missing anything. even if it had somewhat better rates, and even if it were material, say 1%, it is still irrelevant (to me ) vs the peace of mind and ease of use of Halifax. And Halifax uses spot rates.

      But lets imagine Halifax had 1% worse rate. You go on a holiday, you take out say 2000 cash over that holiday. Lets assume you wait the full 1 month to pay it off (you can pay off same day, so no interest). So that imaginary 1% worse rate for one month would be 1/12%, so on 2000, that would cost you exactly GBP 1.8 more. Really. id pay much more than that for just ease of use

      • Flying Misfit says:

        I get all you say, but if you are in the market for a mortgage that is one input value on the report I would rather not have there no matter what the overall score is

        • Andy says:

          Ok. I am on my 3rd mortgage in the past 10yrs. I am telling you is irrelevant but to each their own

          • Londonsteve says:

            The materiality of the cash withdrawals will be relative to your overall credit limit. If your limit is £30k and you withdraw occasionally withdraw £500 in cash while on holiday, I believe nobody will care. If your limit is much lower and you do the same, it can appear to the credit ratings agencies that you are in ‘financial distress’ with a commensurate negative impact on your credit rating which can and will damage someone’s ability to get a mortgage or a personal loan in the future. Even if you repay it almost immediately. The ratings agencies can’t tell whether you wanted this cash to pay for your dinner in a taverna because they don’t accept cards, or because you needed a bridging loan to cover essential expenses having spent your salary before the end of the month.

          • andy says:

            This is in reply to Londonsteve below re-credit limit.

            Again you are wrong. My limit on Halifax Clarity is 3k. I have never bothered to increase it.. because i do not need it. Every time i go on holiday, i withdraw much more than 3k over a very short period of time (so a couple of times per year). How ? – i take the cash that i need, i immediately pay it off in the app. I do this 5 times over 5 days and i am already touching the limit.

            Has there been any negative credit rating impact at all, let alone nonsense such as ‘financial distress’? Zero. Like I have said, i am on my 3rd mortgage in the past 10 yeas, but you feel free to believe the preachers, not experience 😉

            By far the most important things when applying for mortgage are (in the following order) 1) your overall income relative to how much you want to borrow 2) have you ever missed any payment (card, utlitiy etc) 3) how much debt do you already have on cards, loans etc (and it only matters to the extent that it is deducted from your borrowing limit calculation, mentioned in 1).

            Free tips for everyone, you are welcome

  • Will says:

    Any of these accept foreign cash deposits in uk?

    • daveinitalia says:

      Not aware of any of these companies accepting foreign cash deposits in the UK. Revolut has recently introduced the ability to pay in cash via participating local shops, they definitely only take pounds though.

    • John says:

      HSBC currency accounts accept foreign cash deposits.

      Barclays also do but they charge for everything except euros.

  • Jon says:

    Slightly off-topic but related, and perhaps relevant to the various products discussed above – had a mildly surprising experience with Wise the other day. Was sending foreign currency to a friend to reimburse them for my share of a group hotel bill. I inadvertently put “Havana” as the payment reference – I meant to put “Avani” but auto-correct did its thing and I didn’t notice until the final screen by which time I didn’t think it worth going back to correct it. I should have done. It seems that one word alone in the payment reference is sufficient to trigger a sanctions review… Which can take up up to 7 days, thus defeating the whole point of near-instant transfers.

    A few emails and a couple of days later they cancelled the transaction at least, so I was able to re-do it with a different payment reference and this time it went through in seconds.

    Does somewhat makes me question how seriously they take compliance with sanctions regimes – I mean, surely they’re a bit more sophisticated than just looking for certain keywords in the payment reference?! 🤦‍♂️🤷‍♂️😂

    • John says:

      I believe the US requires this. Remember when a Danish guy tried to buy Cuban cigars from Germany or something, and the US confiscated the money because it was paid in US dollars?

      • Londonsteve says:

        That is truly an absurd infringement of people’s freedoms outside of the US. Cuban cigars are freely sold in Germany and are entirely legal to purchase. In any case, how do they know the subject of the transaction was not Honduran or Nicaraguan cigars, a tobacconist will usually sell cigars from a variety of countries. What makes this even more daft is that cigars in Cuba need to be purchased in a fictitious currency called MLC which is at parity with the USD and it’s usually USD cash that’s used to top up a Cuban MLC card. Foreign visitors will typically use a non-US credit or debit card but the underlying transaction is charged in USD!

  • daveinitalia says:

    Although I fail to see how it’ll be better than the other alternatives I’ve signed up and plan to refer a few people with the promise of making £20 for spending a fiver. I mean it’s worth trying out.

    One thing that annoys me about Revolut referrals is that it requires you to order a physical card (I’d be happy to never use a physical card again) which is annoying as their virtual cards can also be added to Apple Pay. Hopefully Zing doesn’t require you to order a physical card but if they do at least they don’t charge postage on it

  • Axel says:

    Changes to hsbc premier,

    Card fee up to £290 from 23 sept

    Earn 3 reward points for every £1 so 1.5 avios/kris
    Complimentary fast track
    Airport discounts
    10% expedia still listed

    Good matching offer to Barclaycard Avios

    • Mike says:

      Source? HSBC website still lists old WE card, which is still “temporarily” unavailable to new applicants.

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