How does Hilton’s ‘guaranteed connecting hotel rooms’ feature work?

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• Gordon says:

  31 Aug31 August 06:07

  I just booked the Hilton garden inn at NBO,for a 1 night between MBA to EBB, there was a deal, for breakfast and dinner at £175 inc taxes for two, standard room was £138, I did have a club room booked with points at Hyatt regency Nairobi, but that worked out at 13.5K, I used points from a stash I have, but buying the points with the 20% discount works out £268, I’ll put the points to better use. Even with club room access and breakfast at The Regency, but for Hilton’s proximity to the airport and free shuttle, compared to an added cost of a 30 minute taxi to and from the regency, I made the right choice I think.

  • zapato1060 says:

    31 Aug31 August 06:17

    Where’s the connecting room?

    • Gordon says:

      31 Aug31 August 06:21

      It was Hilton related! I’ll guarantee there will be other posts not related to connecting rooms 😉

• Simon says:

  31 Aug31 August 07:06

  This has also been a bug bear of mine and why I use Hilton a lot even though it isn’t always the best or my favoured option.

  Had many hotels not provide connecting rooms when requested which is annoying.

  • mkcol says:

    31 Aug31 August 13:28

    It was a request, not a guarantee so…🤷🏼‍♂️

    • Peter K says:

      31 Aug31 August 15:50

      But if you request it and then can’t likely accommodate it, surely you’d hope they’d let you know rather than annoy you by not delivering when you turn up.

• The Urbanite says:

  31 Aug31 August 07:34

  There is a downside to being given a connecting room when you don’t want one – the connecting doors really compromise the soundproofing, so you can hear everything your neighbours are saying and up to. Always hope I don’t get one of these rooms unless I actually want to book two connecting rooms!

  • Froggee says:

    31 Aug31 August 08:00

    Totally this. I’m still traumatised from the Shangri-La Jakarta where I heard my neighbour (after a brief call with his mum) call a local escort service and then do the dirty.

    Although I have stayed at hotels (in Asia) where they put a thick wedge of insulating foam in between the two doors and it seems to do an incredibly good job of insulating the sound.

    But given that it is normal to have a substantial gap under hotel doors and to have them designed to slam shut rather than close quietly we can be sure that most hotels care little about the quality of their guests’ sleep.

    • Blair Waldorf Salad says:

      31 Aug31 August 08:18

      Had he made a brief call to YOUR mum Froggee, I doubt you’d ever have slept again

    • mkcol says:

      31 Aug31 August 13:29

      @Froggee That’s when shouts of encouragement from your side will likely make short shrift of it.

    • Swiss Jim says:

      31 Aug31 August 13:36

      You didn’t think to go halves? 😉

  • Gordon says:

    31 Aug31 August 08:14

    Example- had a connecting club room, at a Hyatt property last week, not requested, and not sure why it was allocated, as the hotel was more of a conference property, with very little occupancy on our two night stay, so much so, that we were the only customers in the club room, in the evening!

• Robert says:

  31 Aug31 August 07:44

  We had two brilliant-arranged connecting rooms recently at the DT Angel King’s Cross. One Executive King and one twin (described as single/double, but actually got two doubles; perhaps a status upgrade?). Booked for one adult and one child per room but they were accommodating about extending lounge access to the whole party. Connecting door(s) soundproof enough for us; it was noise from the hallway which was bad.

• The Savage Squirrel says:

  31 Aug31 August 07:59

  Agree with Simon. I’ve used this feature quite a bit although my kids are just becoming old enough that it’s redundant. I’d agree it’s a competitive advantage that others are losing out in not following – have ended up paying more or using Hilton where my business would otherwise have gone elsewhere.
  Badly done connecting rooms are rubbish for soundproofing. Done well as you see in better built modern hotels (which means TWO soundproofed doors back to back in the con) they’re not an issue. Guaranteed connecting is good for people that hate connecting rooms too, though – it means the people that want them are more likely to end up in them!

  • The Savage Squirrel says:

    31 Aug31 August 08:01

    * “in the con” should be “in the connecting doorway”

• Blair Waldorf Salad says:

  31 Aug31 August 08:20

  I must be the lucky person tagged by Hilton to always receive connecting rooms when I don’t need or want them. I’ve never requested one.

  My worst experience was the Marriott Amsterdam when the guests through the door smoked the local product and both fumes and boisterous noise flowed through to my room. Thankfully they got ejected from the property after my second call to reception.

• planeconcorde says:

  31 Aug31 August 09:03

  A guarantee that I do NOT get a connecting room, will get my booking. As others have said even when the connecting doors are locked, sound frequently comes through the imperfect fitting door.

  • Alex G says:

    31 Aug31 August 13:18

    +1

• Wally1976 says:

  31 Aug31 August 10:05

  Two questions:

  1. We are not allowed to book rooms with no adults. If I booked two rooms with 1 adult and 1 child in each, is it acceptable to use one room from the adults and the other for the kids (they are 15 and 12 years old). (We’ve only ever all been in a family room or Airbnb apartment previously.)

  2. My wife and I are both gold members. If we book 2 rooms for the 4 of us, will we all get breakfast included (ex USA)?

  • Ryan says:

    31 Aug31 August 10:56

    Yes on both.

    Booked IC rooms several times at DT NCL Airport and never any issues.

  • Rob says:

    31 Aug31 August 10:57

    1. Yes
    2. Technically no because both rooms are in your name and the benefit only stretches to one room, but (as long as your wife is named on the 2nd room) I’d be very surprised if they didn’t allow it for all four

    • Swiss Jim says:

      31 Aug31 August 13:40

      As a Diamond I (obviously) stay a fair bit at Hilton. Many as a family – 2 rooms, couple + 2 kids. Not once have I been charged for breakfast for the ‘extra’ 2.

  • Bmr says:

    31 Aug31 August 12:38

    Yes fine normally in Europe on both counts.

  • Ruralite says:

    31 Aug31 August 13:35

    Once our 2 were old enough we always booked 1 + 1 & then put the kids in together on arrival , never questioned even when they somehow managed to lock us all out of both rooms once & we had to get someone to let us in.
    At Conrad St James last week our daughter came in & met us for breakfast & even though we told them she wasn’t staying so we’d pay for hers (we are both Gold) they didn’t charge. Not sure if that was a mistake or not. However, glad we didn’t pay as the service was very poor!

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