How to redeem Virgin Points for hotel rooms via Kaligo (Virgin Redemption University #9)

Is it worth redeeming your Virgin Points to pay, in full or in part, for a hotel room via Kaligo.com?  Let’s take a look.

This article is Part 9 of our updated ‘Virgin Redemption University’ series. Further articles will follow on different aspects of spending Virgin Points. We ran a ‘work in progress’ version of these articles last year and then refined them after reader feedback. This year you are getting the polished versions up front!

If you want to earn more Virgin Points, our review of the Virgin Atlantic Reward+ Mastercard credit card is here (18,000 bonus points) and our review of the free Virgin Atlantic Reward Mastercard credit card is here (3,000 bonus points).

Here are the other 12 articles in the series:

• How does Virgin Red differ from Virgin Flying Club?
• How many Virgin Points do you need to fly to ….?
• How to redeem Virgin Points on Virgin Atlantic flights
• How to redeem Virgin Points on SkyTeam flights
• How to redeem Virgin Points on ANA and other partners
• How to upgrade your Virgin Atlantic flight with Virgin Points
• How to convert Virgin Points to Hilton or IHG hotel points
• How to use Virgin Points for a Virgin Holidays discount
• Is Virgin Atlantic’s ‘Points Plus Money’ feature a good deal?
• What’s the best non-flying use of Virgin Points?
• What is the cheapest way to top up your Virgin Points?
• How to get cheaper Virgin redemptions with a credit card voucher

Virgin Flying Club has a partnership with hotel booking site Kaligo.com / Ascenda to offer an alternative way of redeeming Virgin Points.  You can use them to pay for rooms at hundreds of thousands of hotels globally.

You should read this article alongside the one we published on how to redeem Virgin Points for a discount on Virgin Atlantic Holidays and the one on how to transfer Virgin Points to Hilton Honors or IHG One Rewards points.

Redeeming airline miles for hotels is never a great idea

For clarity, you will almost always get the best value from airline miles by redeeming them for flights and not other products.  Any redemption which involves the airline writing a cheque to someone else to provide you with your reward is never going to end well.

British Airways allows you to redeem Avios for hotel rooms via this special ba.com page.  You get exactly 0.5p per Avios if you do this, which is very poor.  You’d be better off turning your Avios into Nectar points and getting the same 0.5p per Avios, whilst booking your hotel direct for cash and qualifying for member rates, hotel points and status benefits.

Today I want to see what sort of value Virgin Atlantic offers if you use Virgin Points for hotel rooms.

How do you book hotel rooms with Virgin Points?

If you have ever tried to book a hotel using Avios, you will know that the booking site is clunky and has little information on the featured hotels, although the photographs are good.

Virgin Atlantic’s booking site is much more user friendly.  British Airways uses a different hotel provider (Expedia) to Virgin Atlantic (Kaligo.com / Ascenda) so you should compare both sites if you are thinking of using your miles for a bed.

The Virgin Atlantic website has more details on this scheme here.

The Kaligo.com home page to redeem your Virgin Points is here.

How does it work?

Kaligo.com has placed its 550,000 hotels into three categories:

• ‘Standard’ – 20,000 Virgin Points per night

• ‘Premium’ – 30,000 Virgin Points per night

• ‘Luxury’ – 40,000 Virgin Points per night

As we will see, the recent sharp rises in hotel cash pricing post pandemic – which impacts the number of Virgin Points needed – mean that these labels probably need to change.

Plenty of hotels in the ‘Luxury’ bracket are nothing of the sort, and because there is a price cap in place (somewhere just below £200 for ‘Luxury’) many top and indeed middle range hotels won’t show at all.

Booking is a little fiddly:

• Step 1 is to check availability and pricing via the Kaligo.com / Virgin Atlantic booking page 

• Step 2 is to telephone Flying Club and redeem your points for a voucher code

• Step 3 is to repeat the booking process, this time continuing to the end by inputting the code that was emailed to you

Because Kaligo.com has grouped its hotels into just three pricing bands, it is difficult to put a firm value on what you get.  It seems to average around 0.4p per Virgin Point based on my admittedly small sample. 0.4p is VERY poor.

It is worse than anything you can redeem via the Virgin Red app, which tends to get you exactly 0.5p for whatever item you buy.

0.4p is also far worse than the 0.55p you get if you redeem your points for a Virgin Atlantic Holidays discount or a Virgin Atlantic cash flight discount.

Let’s look at some pricing examples

Here are some random hotels I picked for Wednesday 16th October

The price comparison comes from the hotel’s own website. This is more accurate than using Kaligo’s own cash price because it includes ‘member discounts’ that the big chains tend to offer for direct bookings.

• Hotel Boulevard, Autograph Collection, Dubai – 40,000 points – £290 – 0.72p
• Novotel London Excel – 30,000 points – £123 – 0.41p
• Best Western Jamaica Inn, New York – 40,000 points – £174 – 0.43p
• Holiday Inn Rotherham Sheffield – 30,000 points – £101 – 0.34p

There are NO hotels in New York for 16th October which fall into the 20,000 points ‘Standard’ category. The definition of ‘Luxury’ at 40,000 points is being heavily stretched if you look at the examples above – the Best Western I quote is a 2-star hotel in Jamaica, a trot from Manhattan.

It’s actually worse than 0.4p per Virgin Point

For a branded hotel, booking via Kaligo.com means that you won’t earn any hotel loyalty points from your stay, and you won’t receive any elite status benefits you would otherwise be due.

This means that the real value you are getting is even lower than our average of 0.4p per Virgin Point.

You can convert Virgin Points directly into IHG One Rewards and Hilton Honors points

In general, you would get similar or better value by converting your Virgin Points to IHG One Rewards points (at a 1:1 ratio) or to Hilton Honors (at a 2:3 ratio).  Click through to see the details of those deals.

You should get 0.4p – 0.5p per Virgin Point via that route.  I value an IHG One Rewards point at 0.4p and a Hilton Honors point at 0.33p (so 0.5p per point at 2:3).  You are restricted by what availability is offered for reward nights but it is rarely an issue.   Note that these points transfers do NOT count towards elite status with IHG or Hilton.

Conclusion

The Kaligo.com / Virgin Points partnership seems to have got worse in recent years although as our Hotel Boulevard example in Dubai shows there is the occasional deal available.

There is no easy way to justify using Kaligo.com if you are only getting 0.4p per Virgin Point. Even if you don’t have enough Virgin Points for a premium flight redemption – which is where the real value is – you’ll get 0.5p per point via a Virgin Red redemption. One easy spend option is Virgin Trains Ticketing which gives you 0.5p per point off any booking.

It is certainly not worth converting Tesco Clubcard vouchers to Virgin Points purely to redeem them this way.  1p of Tesco Clubcard points gets you 2 Virgin Points which would only get you around 0.8p of hotel room.  It is far better to use your Clubcard points for Hotels.com credit at a 1:2 ratio, so every 1p of Clubcard points gets you 2p of Hotels.com voucher.

Similarly, you should not transfer American Express Membership Rewards points to Virgin Points to use them for a hotel.  You get better converting converting directly into hotel programmes, eg 2:3 into Marriott Bonvoy and and 1:2 into Hilton Honors. Even using your Amex points for statement credit (0.45p per point) would be a better deal than Kaligo.com hotel bookings.

PS. If you are not a regular Head for Points visitor, why not sign up for our FREE weekly or daily newsletters? They are full of the latest Avios, airline, hotel and credit card points news and will help you travel better. To join our 65,000 free subscribers, click the button below or visit this page of the site to find out more. Thank you.

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How to earn Virgin Points from UK credit cards (March 2025)

As a reminder, there are various ways of earning Virgin Points from UK credit cards.  Many cards also have generous sign-up bonuses.

You can choose from two official Virgin Atlantic credit cards (apply here, the Reward+ card has a bonus of 18,000 Virgin Points and the free card has a bonus of 3,000 Virgin Points):

You can also earn Virgin Points from various American Express cards – and these have sign-up bonuses too.

American Express Preferred Rewards Gold is FREE for a year and comes with 20,000 Membership Rewards points, which convert into 20,000 Virgin Points.

SPECIAL OFFER: Until 27th May 2025, the sign-up bonus on the ‘free for a year’ American Express Preferred Rewards Gold card is increased from 20,000 Membership Rewards points to 30,000 points. Points convert 1:1 into Avios (30,000 Avios!) and many other programmes. Some people may see even higher personalised offers. Click here to apply.

The Platinum Card from American Express comes with 50,000 Membership Rewards points, which convert into 50,000 Virgin Points.

SPECIAL OFFER: Until 27th May 2025, the sign-up bonus on American Express Platinum is increased from 50,000 Membership Rewards points to a huge 80,000 points. Points convert 1:1 into Avios (80,000 Avios!) and many other programmes. Some people may see even higher personalised offers. Click here to apply.

Small business owners should consider the two American Express Business cards. Points convert at 1:1 into Virgin Points.

SPECIAL OFFER: Until 8th April 2025, the sign-up bonus on American Express Business Platinum is increased from 50,000 Membership Rewards points to 120,000 points. You receive 80,000 points when you spend £12,000 within three months and a further 40,000 points if you spend on the card between Month 14 and Month 17. Points convert 1:1 into Avios and many other programmes. Click here to apply.

SPECIAL OFFER: Until 8th April 2025, the sign-up bonus on American Express Business Gold is increased from 20,000 Membership Rewards points to 60,000 points. You receive 40,000 points when you spend £6,000 within three months and a further 20,000 points if you spend on the card between Month 14 and Month 17. Points convert 1:1 into Avios and many other programmes. Click here to apply.

Click here to read our detailed summary of all UK credit cards which earn Virgin Points.