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British Airways cuts Club World meal service for departures after 9pm

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Yesterday we covered the bizarre new breakfast / brunch service that British Airways is serving for lunch on long haul flights departing up to 11.29am.

It pairs a cooked breakfast with wine, a cheeseboard, coffee and liqueurs. Those who have tried it are finding it as odd as it sounds.

On the upside, you are at least still getting a three course meal of sorts. This is no longer the case for Club World departures after 9pm.

BA cuts Club World meal service for departures after 9pm

‘Institutional memory’ is ‘the collective knowledge, experience, and expertise of an organization. It includes the information, processes, best practices, and lessons learned that help an organization function effectively and make informed decisions’.

I mention this because, about 20 years ago, British Airways launched something called ‘Sleeper Service’. It stripped down the Club World business class food service to the bare minimum, on the grounds that most people wanted to sleep on overnight flights and those who didn’t could starve. It was a failure, launching the catchphrase ‘To Fly, To Starve’ and was abandoned. This is despite the fact that it only operated from airports where BA had pre-flight lounge dining.

Multiple rounds of staff departures at British Airways later, everyone who remembers the failure of ‘Sleeper Service’ seems to have left and a version of it is back. This time it is on virtually all routes, irrespective of whether the lounge offers a full meal.

What is now served on Club World departures after 9pm?

The menu has been pared back sharply:

  • appetisers have been scrapped
  • main courses and desserts are massively simplified

Here is an example menu currently in use:

Main courses

  • Butternut squash and coconut soup
  • Grilled tiger prawn salad
  • Chicken and leek pie
  • Cheese and crackers

Dessert

  • Panna cotta
  • Fruit salad
  • Chocolate chip cookies

…. and that’s it.

Bizarrely the menu says at the top:

“Take your pick from an assortment of seasonal dishes. If you’re feeling tired and can’t wait to cosy down, then just choose your main and dessert and a night cap of your choice”.

However, you have no option but to have just a main and dessert because that’s all there is! The appetisers are gone.

This new service has been rolled out on virtually all long-haul routes. The only exceptions are 12+ hour flights. It is, apparently, being used on Cape Town and Mauritius which are over 11 hours.

The airline argues that a ‘one tray’ meal service will allow passengers to get to sleep more quickly. The problem is that British Airways ALREADY offered a stripped down ‘one tray’ option on late night Club World flights. Those who wanted to eat and sleep could have the ‘one tray’ meal whilst those who didn’t could – until last week – have the standard full menu.

It isn’t clear what is offered in First Class. I believe that the menu has also been cut back but bears more resemblance to a proper meal.


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Comments (486)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • broomy23 says:

    What’s the point getting a BAPP and saving up Avios now for the average leisure traveller?
    – £15,000 per year minimum spend.
    – Watered down breakfast on departures before 11:30am.
    – Watered down dinner on flights after 9pm.

    BA have wrongly made the assumption that business travellers won’t care and leisure travellers are a tiny proportion of their market. IAG’s shares were up 47% before this.

    BA need to stop denying EU261 claims incorrectly or taking ages to process them and premium customers properly, because the customers will soon go elsewhere and the revenue won’t be as strong.

  • JB says:

    This is pure cost cutting. At least when they set up the old Sleeper Service all those years ago (wasn’t it specifically on U.K. bound US services under a certain duration?) they also invested in cranking up lounge catering so that you could have your meal before you got on board. Plus I’m sure there was still a more substantial meal offering on board than they are launching here for anyone that did want to eat properly after take off.

    We all need to provide speedy feedback in the coming month so that the latest changes get reversed by end of year!

    • AJA says:

      The feedback email will have a sort feature that routes it to the folder B1N.

      Also this has been implemented on the basis that customer feedback for this new initiative has been overwhelmingly positive.

  • Andrew J says:

    The difference with the Sleeper Service was that it was only on the very short transatlantic flights (JFK, BOS etc) where they also have a pre-flight dinning offering. Many of these routes you’ll be stuck in a third party lounge with minimal food.

  • Alex says:

    Despite being warm, this is worse than Eurostar serve in Standard Premier

  • David House says:

    Do these changes apply to flights from/to Gatwick?

  • NorthernLass says:

    I (currently!) have a 2100 departure from MEX in CW in December, does this mean we’ll get the “old” service? Can we expect BA to move the departure time to 2101 🤷‍♀️? Apparently the lounge at MEX is pretty meh as well!

    • JDB says:

      The MEX T1 lounge is sub-MEH with very limited food options – basically soup, frozen sandwiches. There are however, excellent fairly inexpensive dining options in the terminal.

    • can2 says:

      I thought there was a [decent enough] Centruion in MEX, if you have access…

      • NorthernLass says:

        No Centurion access but good to know one can eat well in the terminal!

  • NorthernLass says:

    Also throws up an “interesting” situation with flights such as GCM-NAS-LHR. This departs GCM around 7 pm, then NAS at 10 pm. The meal services are all geared to the NAS service so I’m guessing there will be some very hungry people who boarded at GCM in the expectation of being served an evening meal!

    • ed_fly says:

      Not sure they’ve thought of those connecting onto a brunch / supper service from another flight, or GCM-NAS-LHR etc flights. Or does it even matter to them?

  • Ivan says:

    The comments about the Sleeper Service are incorrect.

    It only applied to relatively short flights from the US East Coast where there was pre-flight dining in a BA operated lounge. One reason for its introduction was very high levels of wastage on these flights. Flights from airports such as Montreal that didn’t have a BA lounge had a full meal service on board, with an express meal option.

    The Sleeper Service ran on these flights right up until COVID-19. Although some complained, it was not abandoned due to adverse passenger feedback.

    • Alastair says:

      Correct. And also over the years the Sleeper Service evolved somewhat, at the beginning it was extremely sparse and attracted a lot of complaints but they added a few more options and it got better. And PFD at JFK was streets ahead of what is now served in the crap AA lounges BA have to use in T8.

    • JB says:

      Yes this is my memory too. The old iteration definitely had defined operational parameters and was a far cry from what they are now rolling out. This has everything to do with cost and nothing to do with passenger convenience.

    • Sarah says:

      To reduce wastage they could re-introduce pre-flight ordering, but that seems to be completely beyond them given that the trials a year ago never happened.

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