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British Airways cuts Club World meal service for departures after 9pm

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Yesterday we covered the bizarre new breakfast / brunch service that British Airways is serving for lunch on long haul flights departing up to 11.29am.

It pairs a cooked breakfast with wine, a cheeseboard, coffee and liqueurs. Those who have tried it are finding it as odd as it sounds.

On the upside, you are at least still getting a three course meal of sorts. This is no longer the case for Club World departures after 9pm.

BA cuts Club World meal service for departures after 9pm

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I mention this because, about 20 years ago, British Airways launched something called ‘Sleeper Service’. It stripped down the Club World business class food service to the bare minimum, on the grounds that most people wanted to sleep on overnight flights and those who didn’t could starve. It was a failure, launching the catchphrase ‘To Fly, To Starve’ and was abandoned. This is despite the fact that it only operated from airports where BA had pre-flight lounge dining.

Multiple rounds of staff departures at British Airways later, everyone who remembers the failure of ‘Sleeper Service’ seems to have left and a version of it is back. This time it is on virtually all routes, irrespective of whether the lounge offers a full meal.

What is now served on Club World departures after 9pm?

The menu has been pared back sharply:

  • appetisers have been scrapped
  • main courses and desserts are massively simplified

Here is an example menu currently in use:

Main courses

  • Butternut squash and coconut soup
  • Grilled tiger prawn salad
  • Chicken and leek pie
  • Cheese and crackers

Dessert

  • Panna cotta
  • Fruit salad
  • Chocolate chip cookies

…. and that’s it.

Bizarrely the menu says at the top:

“Take your pick from an assortment of seasonal dishes. If you’re feeling tired and can’t wait to cosy down, then just choose your main and dessert and a night cap of your choice”.

However, you have no option but to have just a main and dessert because that’s all there is! The appetisers are gone.

This new service has been rolled out on virtually all long-haul routes. The only exceptions are 12+ hour flights. It is, apparently, being used on Cape Town and Mauritius which are over 11 hours.

The airline argues that a ‘one tray’ meal service will allow passengers to get to sleep more quickly. The problem is that British Airways ALREADY offered a stripped down ‘one tray’ option on late night Club World flights. Those who wanted to eat and sleep could have the ‘one tray’ meal whilst those who didn’t could – until last week – have the standard full menu.

It isn’t clear what is offered in First Class. I believe that the menu has also been cut back but bears more resemblance to a proper meal.


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Comments (486)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Matt says:

    Do we know whether the reduced service will apply to the EZE service departing around 10pm? Total flight time will be 16 hours including the stop in Rio, however I understand each segment is below 12hrs

  • David Smith says:

    Avoid flying British Airways

    • Throwawayname says:

      That’s the way forward, it’s been something like 15 years since I last flew with them (and it isn’t because that that last flight was bad). It’s not that they’re that hard to avoid – even when I was living in London, flight timings for European routes often meant that it was less convenient to fly direct than connect via ZRH/BRU at the end of the working day. Anyone collecting avios will likely get better value redeeming on IB or QR.

  • Seagull says:

    I realise I’m in the minority but this is music to my ears. I’m lucky to fly a lot for work, so I have a different perspective to a leisure traveller who wants to savour the whole whole experience. However, my goal on a long haul evening flight is to get as much sleep as possible, and I never eat on board. Eat in the lounge before I get on (generally at the correct body clock time and better quality) then avoid breakfast at all costs on the plane as it’s impossible to ever do well at 38,000 ft on any airline. I value a comfy bed for sleeping (and as a seat on daytime flights for working) over quality of food and entertainment any day of the week.

    • AJ says:

      Which is fine and perfectly understandable in your circumstances BUT, customers should have a choice to do as they wish. This change removes said choice.

      • ed_fly says:

        Be glad that your work doesn’t involve a connecting flight, which may not allow for eating in the lounge before the long haul flight.

    • Charlie Whiskey says:

      Possibly the most self-centred post so far on this topic. So , just because you don’t ever want to eat on an aircraft, it is “music to your ears” that BA now insists that all other premium passengers have their food choices cut and get less value from their costly airfare. A bizarre way to get your thrills. What a disturbing approach to life …..

      • Seagull says:

        It’s an opinion (whilst recognising I’m not in the majority of the contributors to this forum) that could offer a view on why BA thinks about making such changes. I’m not privy to what the business / leisure revenue %age split is on their long haul network but is it possible that one reason for taking this decision is it saves them money and they don’t actually alienate the customers who are contributing to that bigger revenue income.

        Not saying it’s right or wrong, generally I like choice, but at the end of the day BA is running a business and presumably make decisions (some crazy) on increasing profits.

    • BA Flyer IHG Stayer says:

      What next?

      Because you want to sleep and not watch a film then no one else should be able watch a film?

      • HampshireHog says:

        I think this will come, they’ll assume we all want to preload and watch our iPads

        • CJD says:

          A business class seat with no IFE but with WiFi access and a portal which can be accessed on your personal device would be an interesting move.

          Curious how much money and weight could be saved by not having an IFE screen.

          • HampshireHog says:

            Yes but it would be a further removal of choice which wouldn’t suit me

          • ALISON says:

            I cannot bear the thought of all those people – and there WILL be – who spend the flight facetiming their relatives and friends on speakerphone.

    • Londonsteve says:

      What if they abolished catering entirely resulted in a quieter cabin environment, would you be in favour of that? Your circumstances are not those of other people. The truly fortunate are those that can afford to fly in premium classes from their own pocket, then sleep as long as they want after arrival and they will usually want the full experience on board.

      • optomdad says:

        Give the guy a break. He is offering his personal opinion based on his circumstances, as are many others on this blog. If you all feel so strongly, cancel or don’t book again,. But wait, everyone will book again, despite throwing their toys out of the pram.

  • Tony says:

    It’s the BA work experience kid at it again. Absolutely no understanding of BA and the customers that are rapidly going elsewhere.

  • tony says:

    This is beyond parody. Thinking about the BA long haul flights i’ve been on of late that would be impacted here – things like MEX-LHR, South Africa. These aren’t short flights. And I thought IAG had acknowledged that their premium cabins were increasingly full of leisure travellers with money to burn!

  • Alison says:

    Not wishing to presume but have you checked out the competition even without vouchers? Often hardly any price difference from LHR. And savings on APD if you fly from outside the UK.

    • Alison says:

      Sorry that was a reply to Karen!

    • BA Flyer IHG Stayer says:

      And then you’re spending the saving you’ve made on long haul APD on the separate short haul flight as possibly a hotel as well.

      So perhaps not a saving at all.

      • meta says:

        Well, you’re not doing it right if you can’t find something that is cheaper than APD. In many cases it doesn’t even require spending a night in the hotel as good airlines, unlike BA, will check through your bags despite being on separate tickets.

        • BA Flyer IHG Stayer says:

          I certainly know how to do it right thanks very much.

          But not everyone does and they just book expensive flights and not realise the consequences of having separate bookings etc.

          Just because an airline will interline on separate ticket doesn’t mean you’re long haul booking is protected if your short haul is delayed etc,

      • ALISON says:

        not if youn use the voucher and avios to get to your long haul flight/s starting in OSL. Which then gets you straight into MEL without passing SYD and without passing through another time zone too!

  • AndyC says:

    “The menu has been paired back sharply…”

    *Pared(?!)

  • Mark Smith says:

    When we flew to/from from Cape Town earlier this year I enjoyed having a ‘proper’ meal immediately after taking off. I had11+ hours on the plane and would still be able to get 7ish hours of sleep even if there was 2 hours either side of this when I was awake. East coast night flights where you can dine properly in the lounge makes sense but on longer flights this decision is beyond me

    • LittleNick says:

      Agreed. On flights of 9+ hours this is ludicrous and a full meal should be available if one wants it.

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