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Lloyds Bank in talks to buy Curve at a knockdown price – what went wrong?

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Sky News reported yesterday that Lloyds Banking Group is in talks to buy ‘digital wallet’ Curve for around £100 million to £120 million.

This would represent a discount on the £133 million raised during Curve’s Series C round in 2023, and is likely to lead to substantial losses for most investors.

Over £200 million of equity has been invested in the business since it launched.

Lloyds Bank in talks to buy Curve at knockdown valuation - what went wrong?

If you are a relatively new HfP reader (ie post pandemic) you may not have heard of Curve. Head for Points was heavily involved in its launch – I think there were six staff when I first met founder Shachar Bialick in 2016.

The main USP of the company at launch was that it issued you with a Mastercard which automatically recharged your purchases to an American Express card – or any other payment card stored in your electronic Curve wallet.

You could even withdraw cash from an ATM and have it recharged to your American Express card as a purchase!

Unsurprisingly American Express wasn’t keen on this and broke the arrangement within three months of the launch.

After this, Curve – frankly – was without a killer feature. It tried multiple ideas (Curve Rewards, Curve Fronted, Curve Flex – the latter a Klarna-style product) but nothing that would drive mass adoption.

Visa and Mastercard issuers began to turn against it. Curve had low FX fees so people could use a Curve Mastercard abroad and have the charge pop up – with no FX fees – on their usual Visa or Mastercard statement. This didn’t win it many friends.

Because Curve was a debit card during this period, you could also make pseudo-cash transactions which would appear on your linked Visa or Mastercard as a purchase. A lot of issuers didn’t like that either.

28th January 2019

The week of 28th January 2019, when I was travelling and trying to file HfP copy around other commitments, has gone down in HfP lore.

Lloyds Bank in talks to buy Curve at knockdown valuation - what went wrong?

On 28th January 2019, Curve announced a huge relaunch – and American Express was back as a partner! Suddenly, once again, anything you could fund with a debit card could be (re)charged to an Amex card as a purchase. Our relaunch article got 576 comments.

36 hours later, on 30th January, American Express withdrew. This HfP article got 788 comments. To put that in context, our readership in 2019 was only 55% of what we had in 2024. It was a big, big deal. I remember Shachar calling me in whatever hotel I was in that night for a chat.

This was effectively the end of Curve Card getting editorial coverage on HfP. It only reappeared in June 2020 when – in a fluke of luck – it had started to move its payment processing away from Wirecard (yes, the criminal enterprise that was Wirecard) just days before Wirecard was closed down.

In October 2021, Creation Financial Services – issuer of the IHG credit cards – closed down, with no notice, all IHG credit card accounts which had been linked to a Curve Card. It confirmed to us that we were right to stop recommending it.

Whilst it DOES still have some uses in the miles and points community – as the Curve discussion in our forum shows – it got too difficult for us to keep track of which underlying card issuers (Virgin Money, Barclaycard, NatWest etc) were penalising Curve transactions and which weren’t. There was also the risk that another issuer would ‘do a Creation’ and invoke a mass shutdown.

In the end, Curve never found the one killer feature that would drive mass adoption. It was a very, very niche player in a space which rewards – indeed requires – scale.

What does Lloyds Bank want from Curve?

The real question is where Lloyds Banking Group sees even a reported £100-£120 million of value.

Sky News believes that Lloyds is attracted by the idea of creating a smartphone wallet which can be used to bypass Apple Pay fees. Recent EU regulatory changes will force Apple to allow other apps to access the NFC functionality in your iPhone to process contactless payments.

Curve may finally have found a USP – albeit, it seems, after the money ran out. It is also a USP that can only be exploited by a card issuer like Lloyds, because it is the issuers that want to stop payments to Apple. Lloyds Bank customers are unlikely to be happy if they can no longer use their payment cards with Apple Pay and need to open a separate Lloyds app instead.

Lloyds is only likely to want the technology. I think it is unlikely that the Curve Card or even the brand will survive.

I like Curve founder Shachar and I give him credit for sticking with the project for a decade even when it was clear that it was going to struggle to get mass-market traction.

Depending on the liquidation preference the company had to give to raise equity towards the end – it is possible that some investors were guaranteed a 100% return irrespective of the sale price – he could walk away with virtually nothing for 10 years of work.


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Comments (203)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Lev441 says:

    If the sale goes ahead ahead, this is a big shame. I have used curve card almost daily since its launch and do rate their products.

    Customer service has got much much better in the past few months. Declines due to (maybe over zealous) protection that would take days to get a response now get sorted in minutes.

    I would be disappointed if the card closes down… let’s see how this plays out.

    • jp-mco says:

      Call me cynical but I firmly believe that’s because they’ve been haemorrhaging customers since they changed the Fronted limit. They’ve got less customers so it’s easier to support them.

    • Char Char says:

      Na recently got blocked took almost a week to resolve

  • BOB says:

    No one has mentioned Curve is the only way to use Barclays Avios card on GooglePay?

    • Magic Mike says:

      Do you mean Garmin Pay? I think Barclaycard works with Google Pay/Wallet/GPay/Whatever they are calling it this week…

      • Tristoph says:

        Unfortunately Barclaycard Mastercards, including the Avios one, do not work on Android – Curve allows them, so it’s the only way I know of to get it on the phone.

        Weirdly Barclaycard Visa cards do work on Android…

  • Ilou says:

    It will be a real shame to see curve go !

  • JC says:

    I really liked the product, I just found that their fees structure became to hard to remember on a day to day basis – and you shouldn’t have to worry about when you use which card. The more they did this, the more queries they must have got because the customer service fell off a cliff. I ended up cancelling my metal and putting the card in a drawer.

    • Matt says:

      Even the curve staff don’t know their fees. I was going to sign up for the highest level the other day and asked on chat about the fees they just kept on telling me the wrong numbers and wouldn’t believe me until I sent them a screenshot – then they said oh yes it’s 18A month

  • Chris says:

    Everyone is saying the customer service is shocking, and it really is. But it wasn’t always the case

    In the early days they approached me about potential fraud so insisted on replacing my card. Except i was travelling at the time, shipped me a new card abroad within 24 hours. It was awesome

    I’m still a daily user, and a Tumi wallet user so I’ll be sad to see it go

  • Tom says:

    I’m several-years out of the loop with Curve – though thought a lot of Curve’s customers are still using Corporate Cards because when applying, they ticked a box implying they were a Director of one/more companies (/met some other threshold with no evidence required), and even those that didn’t tick said box, and were issued Personal Cards, had those cards changed to a Corporate Card if they subsequently charged one or more transactions to a Corporate Card (e.g. Capital on Tap).

    My impression is that Curve, capitalising on the lighter regulations applied to OTT providers, looked for any reason to issue a Corporate Card, as this allowed them to charge up to 1.1% per transaction, rather than 0.2% limit for personal/consumer cards, which seemingly was the only way to generate any profit from the service.

    Surely if they get acquired by Lloyds (subject to far more stringent rules on issuing Corporate Cards), Lloyds will have to validate what is arguably the only profitable segment of Curve Accounts, and it’s reasonable to assume, drastically reduce the number of accounts issued a Corporate Card?

    Seems like a Customer Relations nightmare waiting to happen. Though happy to be put right if my understanding is wrong/outdated!

    • JDB says:

      All organisations are subject to the same principles based regulation re corporate cards, it’s just that some like Amex and Curve interpret this extremely loosely whereas CoT and Barclays play it by the book.

      • RussellH says:

        Surely the fact that corporate cards are allowed to charge much higher merchant fees than personal cards will influence card-issuing institutions’ policies on who they issue cards to?

  • Dylan says:

    I was a card user from 2018 to 2024. Other highlights: they massively inflated some of their active user numbers in crowdfunding pitch decks. A few years ago they tried monetising more of their userbase by limiting the free tier to two cards which was essentially useless. Oh and the PayPal integration which was, again, pretty useless despite all the hype. At some point they switched to issuing credit cards which broke their Fronted product, one of their only remaining USPs. They partnered with some crypto company called Plutus which was a shit show. Oh, and of course, customer service being the last thought on Shacar’s mind. I think that they had a great core tech but no clue how to monetise it.

    • BBbetter says:

      Their credit card now comes with fronted, using a temporary digital debit card.

      • Dylan says:

        Glad to see they fixed it, pretty much no communication about it though

  • Skywalker says:

    I ditched Curve through rather weird circumstances – the card just stopped working (ordinary usage, business underlying card, business Curve).

    Transactions were failing to post to the underlying card, and when I lodged a complaint, Curve said something along the lines of “We uphold your complaint, we can see the card and the account are not working, but we don’t know why it’s not working, and we don’t know how long it will take to get fixed”

    The sad thing is I really, really liked Curve card, not just from an FX money saving angle, but because from a security point of view, I could shield my underlying card details, which is particularly important to me especially when travelling or when using my card with organisations whose data security might not be so tight (small overseas suppliers, for example).

    Thankfully Capital On Tap has a temporary/virtual card number system now and this somewhat suits my needs at the moment (though the absence of a physical card poses challenges in some instances).

    Ironically however, Curve’s own security leaves a lot to be desired, lots of forum posts with Curve fraud and slow responses to customer concerns and queries.

    • JDB says:

      @Skywalker – the forum unsurprisingly attracts more gripes than plaudits and that would apply to Amex and Barclaycard as much as Curve. Today, with the potential loss of the product, you see rather more positive comments.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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