Reply To: Creation Financial Services bashing

[djl]

Lady London wrote:

cinereus wrote:

youneedtobeyourself wrote:

Putting MCOL aside and simply focussing on FOS for now there are 3 potential issues:

I’m not sure there’s any point in focussing on FOS. 90% chance nothing will get sorted until MCOL.

Cinereus why do you say that?

I’ve been hoping I’ve been wrong in my dim view of the FOS.

I’ve got an ongoing FOS claim against Creation regarding missing free night voucher. It has taken more than a year to be allocated, and the person handling the complaint mentioned in passing today that they are themselves having issues getting any responses from Creation. Apparently Creation are only just responding now to requests from the ombudsman from May 2021.

The FOS have been useless in dealing with a simple issue, so not sure how the service or Creation will cope when the deluge of IHG card closure claims hits..