Reply To: Am I in the wrong? Looking for compensation for slow card arrival

[Andrew.]

What it actually says is this:-

How long will it take to get my card?

Your card will be delivered to you within 3-5 business days from the completion of your account setup.

If it hasn’t arrived by the 6th business day, please get in touch.

Completion of account set up may not be the same day as you completing your application. Even if they finalised Set-Up on Monday this week, that gives them until Monday next week to deliver, and until Tuesday next week before they expect you to contact them with concerns.

Either way, I hadn’t had mail since 21st December, and last night I couldn’t open my front door due to around 3 weeks of mail including boxes of LFTs, contact lenses and around 30 other letters. It’s hard to blame the company when it’s your local Royal Mail who are only delivering a few times a month.