Reply To: Creation Financial Services bashing

[toddy]

It’s been an interesting morning!

I received my DSAR pack from Creation (obviously well outside the statutory timescale). The huge pack of paperwork was stuffed into a totally inappropriate paper envelope – the package had split and arrived in a ‘Our sincere apologies’ plastic bag from Royal Mail. Let’s hope none of my personal info has gone astray…

The first thing I noticed was that several items of correspondence were included in this pack but were never received by me… including the response to my complaint.

Creation are upholding my complaint on the free night certificate, which obviously I am happy about.

They are not refunding the fee nor the accrued points.

The pro rata fee is only about £20 so I’m not fussed about that but I will certainly be pushing for the points (I’ll be amending my FOS submission to reflect this).

I want to be really open, to avoid misinforming others but I THINK the reason my free night certificate will be awarded is due to an error made by Creation, that is unique to my account.

I need to fully read the full pack, complaint letter etc. Once I do this, I’ll give an update.