Reply To: Connecting flight at Heathrow cancelled – any ‘duty of care’?

[TimM]

Many thanks again Lady London and NorthernLass!

I could not upgrade a leg with Avios because we booked on the cheapest class economy.

I did some more searching and found that we could return 3 days earlier with a very tight connection in T5 – 1 hour! If the incoming flight is delayed then there will be duty of care – hotel transport, meals etc. and I will not be paying upfront for any of it. It seems the BA algorithm just moves the cancelled flight without considering changing both.

Thank you again for the helpful suggestions. Che sera, sera.