Reply To: BA Holidays double tier points offer – MASTER THREAD

[Cranzle]

Ducktails wrote:

Cranzle wrote:

I copied the following email address when I was chasing my double tier points

duty.office@holidays.ba.com
gecsreplies@contact.britishairways.com
exec-club.socialmedia@ba.com

I resent the email thread daily for about a week and it was resolved. The final reply came from gecsreplies@contact.britishairways.com and another reply came from Duty.Office@holidays.britishairways.com

I would email all address one one email and chase daily

Did you wait for your 30/60 days to be up before emailing? I emailed all three and have been told to wait. If I had confidence that BA would post I wouldn’t be concerned but they just can’t cope with anything!

I waited around 30 days. I don’t care much for their T&C’s about 60 days because when they launched the offer that wasn’t the case and even after 60 days, there are many reports that they aren’t crediting. They really shouldn’t be launching offers with no mechanism to efficiently honour them. Imagine trying to start chasing after 60 days and waiting perhaps another 30 days for a resolution. That could mean you lose 90 days of status.

My strategy with BA is just to hound them any which way possible to get what I’m entitled too.

It might also be worth contacting them via Twitter.