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Forums Payment cards Other payment cards Hilton credit card delay in points posting Reply To: Hilton credit card delay in points posting

JerrySignfield 101 posts

I have now received points for this month but not last. On WeChat they couldn’t resolve it. I then got a feedback email asking my opinion. Very simple response to … did they resolve what I called for.

I too have Febuary’s deposit but not had January, telephone team unless and now engaging with barclaycard and Hilton Honours via twitter.

What a crock.

I spoke to Barclaycard who phoned Hilton Honors while I was on the phone. I was asked to wait another 2 weeks and if they don’t post phone Hilton Honors. I am not sure this is going to go well as I am concerned Honors won’t even know about the points they should have posted. Put in my calendar to call.

In the same boat. Got Feb’s points as promptly as normal, still waiting for January.
I phoned Barclaycard a week or so ago; it took me about 30 mins to persuade the person there that I was not talking about missing points from a stay.
Finally got them to understand and was told that they would get someone to add points manually – please hold while I do this. Came off hold 15 mins later with the message that I have to wait the specified 6 weeks before they will investigate, but they confirmed that something had gone wrong.

Out of interest are your amounts more than >100K for January that you are waiting for?

I am still waiting for January but am hesitant to call as last time to reset my card took a week with their phone system kicking me off

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