Reply To: Experience with complaint cases?

[George K]

I literally don’t know anyone who did a BAH booking and got the double TPs without chasing. If you can get an agent from the chat, they’ll be able to help. Alternatively, email exec-club.socialmedia@ba.com with a small note that you didn’t get your TPs. Include booking ref, BA membership number, date of birth, email address and postcode for each passenger in the reservation.

They’ll turn it around.