Reply To: Applied a week ago but no reply yet?

[TerryTierPoints]

My replacement card arrived today, exactly 3 weeks after I applied.

I registered for the app which I think also activates the card (it wasn’t clear to me). After I did that I then got the most bizarre text message:

“You have successfully cancelled your Barclays Mobile Banking registration.
For help please call 03332001014.
To maintain a quality service we monitor and record phone calls.”

I also received a letter today saying they had discussed my complaint with me and it was now resolved. Which is also bizarre as I wasn’t aware I’d made a formal complaint, I just enquired if the welcome period could be extended and was expecting a call back last week (which of course I didn’t get).

So yeah all very confusing. I’ll try contactless, 3D secure, Apple offer etc and report back.

• This reply was modified 55 years, 5 months ago by .