Reply To: HELP! Avios redemption with Finnair cancelled

[johnl]

strickers wrote:

I had a BA agent agree to route me on Qatar when a similar thing happened, unfortunately there was no availability in business class which I confirmed myself rather than just trusting him. It was when I mentioned my rights under UK261 that the tone changed. It’s better to go to them with a plan and suggest routes rather than letting them come up with options. Our Finnair flights were brought forward by 12 hours, in the end we pushed it back a day and came back 12 hours late.

I went with a plan last time. Suggested Qatar routes (no business availability). Told them that they were obligated to put me on an equivalent flight but I was willing to take the stopover flight in Doha as a compromise. No dice.