Reply To: VS miles redemption with ANA first class CANCELLED

[StillintheSun]

The law is often more simple than the evidence gathering. My point is that legally there seems to be a relatively clear path through. Evidentially, GDPR makes obtaining a recording (if it exists) relatively easy. I simply asked BA for the relevant one and to be fair to them they provided me with a voice recording by email with no messing about. I would expect a company such as Virgin to comply with their GDPR obligations. Falling foul of the Information Commissioner is unwise.