Reply To: HELP! Avios redemption with Finnair cancelled

[johnl]

SamG wrote:

johnl wrote:

SamG wrote:

Agree- not required by my reading of that policy. That is not well known at BA though for sure – hence worth calling back and directing them to it and asking for the QR reroute

Thanks SamG. That page is a treasure trove. Trying to get my head round the iterations but I think there’s enough there to rebut them.

Lady London, your knowledge and amazingness knows no bounds.

Indeed it is. It is the “Oneworld Prime” bit you are looking at in this scenario 👍

So their Twitter team finally got back to me a week after first trying to contact and I showed them the screengrab and link you suggested and they said it didn’t apply to this situation as that guidance is for within 24 hours.

Then they did the most shady thing I’ve seen in a while. They told me I only had 24 hours to rebook the tickets that were on offer otherwise they would be released. Obviously held them to task. Told them what flights I wanted. They said they weren’t on offer.

This was a fluid twitter DM conversation until I mentioned EU261.

They didn’t reply. I chased two hours later. No reply.

Been 2 days. Still waiting…