Reply To: Creation Financial Services bashing

[Lady London]

I really suspect the FOS is there to protect the UK finance industry and protecting consumers is not their prime vocation.

There are too many instances you read about like this Halifax one where they seem far too indulgent to finance industry providers giving them extra time and apparently accepting very weak excuses or even no excuses for delays.

Additionally I’ve seen quite a few cases reported where after pursuing a provider for years with much stress in some very clear cases of wrongdoing or omission, the FOS has ordered the provider to put the complainant into the position they should have been but awarded pathetic amounts like £75 or £250 for stress and inconvenience on top.

As I mentioned a while back the FOS has reduced the number of free cases per year for each provider from 25 to 3, the excess being charged to the provider at £750 or so per complaint submitted. And the FOS has made a lot of people redundant so perhaps things will eventually improve.

Would anyone be surprised if Creation is planning to evade by shutting down and walking away? If so, can their owner BNP be sanctioned ?