Reply To: Amex logging in issues

[Stu]

Youllnever wrote:

I believe the agent is correct – OTP are here to stay. The crucial point however is that you can “remember” a device that you’ve previously already verified OTP with, which is why you don’t get asked constantly when logging in to the app/browser.

There was definitely an issue over the weekend where it simply never remembered the devices, and kept asking you this.

Sorry, missed that bit out – he was adamant I’d get an OTP on every login despite remembering the device. He was clearly out of his depth with the system failure and eager to meet his chat targets by fobbing me off.

NorthernLass wrote:

It never remembers my phone or ipad, however many times I validate them. I’ve given up hoping it’ll change now!

I get the same when I use a browser to login on iPad or MacBook … thankfully though, the app is behaving, for now anyway!

• This reply was modified 55 years, 6 months ago by .