Reply To: Downgrade via app – “no options available”

[smm]

@rob are you able to comment on this at all, we have asked before. Your article clearly stated downgrade was available and I think you said Barclays okayed your copy before you posted it. Everyone’s experience however is that Barclays think they get to tell you the customer what you can have and it’s entirely up to them, there is a very 1950s-esque attitude to their company where they think they are in charge and we the customer should be jolly grateful for what they offer, rather than them seeing themselves as there to meet customer desires wherever reasonably possible.