Reply To: IHG Diamond status and Ambassador

[Jon9]

NorthernLass wrote:

I’m still showing as Diamond but under review. I’ve got the email from September congratulating me on achieving Diamond and stating all the benefits, so I’m just wondering what explanation IHG would offer for this. I imagine it would be a bit embarrassing for them to admit to an IT error on this scale.

What was your route for obtaining Diamond and getting the email please? Was it the ambassador renewal, the Diamond offer code that was generally shared or natural stays / points? Just wondering as my account showed an extension in Diamond status to the following year upon renewal of ambassador but I don’t think I received an email about it.