Reply To: Amex card suspended and then cancelled

[alig4th]

JDB wrote:

… it’s about boundaries. Amex doesn’t publish them… we have had plenty of SUBs, bonuses, used loads of offers without incident… I think it is very clear what is acceptable and what is not.

I’m not sure how the boundaries can be clear without it being explicitly stated (otherwise it’s not clear, right?). I get there is a “don’t take the mickey” level of honesty and respect involved (as you say), but I’m not sure how the casual user is meant to know what AMEX considers “taking the mickey”(/gaming) when all they see is an offer saying “spend £15 on this card, get £5 back” (for example). No normal person with the same offer on 2 cards would go “no thanks, I’ll just use one card and have one lot of £5 back, please”, right? That’s not “gaming”, that’s using two separate offers given to you on two separate cards.

Also, if you’ve had “plenty of SUBs” but have held an AMEX for over 20 years, doesn’t that sound a bit like “gaming” to you? Or from your moral standpoint, getting a sign-up bonus after 2 years fallow… If you were previously a customer, should you accept the SUB as they’re really only intended for new customers, right?