Reply To: BA flight HND-LHR cancelled New flight NRT-HKG then HKG-LHR

[JDB]

Your potential entitlement to compensation would only be if the cancellation is within 14 days of departure and you aren’t rerouted “to depart no more than one hour before the scheduled time of departure and to reach their final destination less than two hours after the scheduled time of arrival”.

BA’s rebooking guidelines are published at:

https://www.britishairways.com/en-gb/traveltrade/bookings-policies/policies/standard-customer-guidelines?clickref=1011lvZQqcmK&DM1_Channel=AFF&DM1_Campaign=UKI_GB_EN_PHG_ALWAYSON&DM1_Site=PHG&dclid=COrglq3rgvkCFcLOGwodp5sBDQ#schedule

BA should be able to rebook you on JAL, if there is any cash availability but is highly unlikely to rebook you with ANA even though they should. You need to check what flights, direct or connecting, are actually available on your date and try to persuade them to book those. Once you accept a rebooking that’s it, you can’t then rebook something without Avios availability.