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Blair Waldorf Salad 1,147 posts

Yes,straight to Legal seems best as @meta says.

Luckily the legislation concerned does state the airline must pay the amounts due, in 7 days. So putting in your claim immediately to the part of BA that BA has actually made competent, ie the Legal Department, giving them exactly 7 days to pay, reduces room for shilly shallying and exhausting you.

I think snail mail also still has ‘the postal rule’ advantage in that if sent by registered post an item/letter is deemed to be received the day after it’s sent. Fits with @meta’s 8 days.

It’s clear from accounts everywhere over time here and elsewhere, that for compensation, duty of care reimbursement and downgrade reimbursement, contacting Customer dis-Services or filling out website contact forms is a complete waste of time and contacting Legal will actually get BA dealing with it.

I sent a LBA by recorded delivery to BA Legal re non-provision of a FTV; got dealt with 2 months later by BA Customer Service as “sorry you weren’t happy with your recent flight/your bags were delayed. We’ve taken your feedback on board.”

Sent another LBA again by recorded delivery. Got answered by…BA Customer Service 6 months later with “Sorry we couldn’t provide you with a FTV but you would not be eligible for one because you are ineligible.” They really don’t help their own case with that sort of intellectual rigour.

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