Reply To: Virgin Credit Card cashback experiences?

[Andrew.]

chrishond wrote:

For a couple months now – I am unable to access the cash back section of the virgin Atlantic/ money app.

I go through all the steps and then get the following error page “ Something’s up
It may be a problem with the app, but check you’re still connected to the internet and your signal is strong.
Please give it another go later.“

Anyone been able to fix this?

It’s very temperamental at the best of times.

Usually takes me 2-3 tries to get in. Oddly it’s more reliable when I use 5G than WiFi.