Reply To: Exec Club account expired despite Avios earning and log in working

[DTR]

Thanks. Yes that would be a way to go but they’d then be unable to book their 2 for 1 redemption as the points are across their accounts. And, the head of household can’t access that part of the website anyway.

Ultimately the issue here is BA’s lack of accessible customer service, because if that weren’t the case, there would be someone speak to who would actually help resolve the issue or escalate it to someone who can.