Reply To: Avios not taken – do I have a problem?

[JDB]

@slidey – I’m not sure I would believe the not knowing for any Avios earner/burner, a European cash ticket maybe, a long haul premium ticket no.

In respect of whether the pax would win a denied boarding claim, it would depend on the evidence provided by the parties which an adjudicator or judge would assess. An airline’s failure to take the payment is clearly the company’s error, but isn’t the whole story.