Reply To: The HSBC Premier Mastercards thread

[PIL]

points_worrier wrote:

points_worrier wrote:

No bonus points for me yet. Transferred on 6th June, so very nearly 14 days. Will be putting in a complaint with HSBC on Friday if I haven’t received, as I need the extra to make a booking! Last year it took 1-2 hours, never more than 24. This year I havent yet seen anyone saying they have received the bonus yet.

Within 48h of complaint: complaint closed. Full £££ cost (as per ba.com’s buy avios prices) of cost of 25% bonus avios not received refunded to my account.
I’ve said it before and I’ll say it again. HSBC do make probably more mistakes than most. But they are very good at resolving them, which is why I put up with them!

Who did you contact? Was it the customer service line?