Maximise your Avios, air miles and hotel points

Forums Payment cards Other payment cards The HSBC Premier Mastercards thread

  • PIL 120 posts

    Thank you for the heads up, transferred my points today after reading this 🙂

    ekposh 235 posts

    I’m in need of 20000 Avios by start of August. I am considering this card as I have a number of purchases due and will easily hit the 2k target as soon as the card is issued to me.

    Does anyone know if the bonus points are credited immediately or does it take a few months?

    Cheers

    Alex

    MrWhite 66 posts

    I’ve not seen the banner for the bonus avios so did a test transaction last week. Normally the bonus avios post within 24hrs, but I’ve not seen anything yet. Anyone had their bonus avios post yet?

    PIL 120 posts

    The T&Cs that another person posted last week say explicitly that it will be after 14 days. This offer is up less than 10 days

    TS77 19 posts

    In people’s experience, what is the rough time of processing for the WE card (I already have the free Premium card)? When I applied it said I would get a response within 48 hours but I’m 96 hours in and I’ve not heard anything (I’ve checked the app where it said I would get the details of the application) but so far radio silence.

    Thanks in advance

    points_worrier 303 posts

    No bonus points for me yet. Transferred on 6th June, so very nearly 14 days. Will be putting in a complaint with HSBC on Friday if I haven’t received, as I need the extra to make a booking! Last year it took 1-2 hours, never more than 24. This year I havent yet seen anyone saying they have received the bonus yet.

    Kelvin K 27 posts

    Complaint time – no bonus points in my account today.
    I’m waiting to book a flight also.

    MrWhite 66 posts

    The 14 days have now passed too and no bonus avios posted. I think someone posted on here somewhere we’re “dumb” to think HSBC won’t post the bonus avios …

    Just glad I transferred just a few points. Like @points_worrier bonus points have normally been posted within 24 hrs.

    DJC 5 posts

    Same with our transfer no sign of bonus points after 14 days.

    There is a pattern forming here.

    Yuff 43 posts

    Same here, transferred on 6th June.
    No bonus….yet

    PIL 120 posts

    Thank you for using chat support. I hope you’re doing well today and safe. I have read your messages above and I understand that you are not seeing yet the rewards point that you have transfer from your world elite to the British Airways and I apologise as this is beyond our scope and we do no have tools to check on this.

    Please call our Digital Wallet team who will be able to help you with that. You may call them at 03456 002290 option 5 then option 1. Lines are open from 08:00 – 22:00 every day

    That was the advice received by the chat advisor in the HSBC app.

    DanC 33 posts

    Thank you for using chat support. I hope you’re doing well today and safe. I have read your messages above and I understand that you are not seeing yet the rewards point that you have transfer from your world elite to the British Airways and I apologise as this is beyond our scope and we do no have tools to check on this.

    Please call our Digital Wallet team who will be able to help you with that. You may call them at 03456 002290 option 5 then option 1. Lines are open from 08:00 – 22:00 every day

    That was the advice received by the chat advisor in the HSBC app.

    Would you not call BA and ask them where the points are? or is if that HSBC take 10 days to send them as opposed to BA taking 10 days to process them

    DanC 33 posts

    Just called HSBC, they said it was 14 business days. so hopefully they will come through then.

    06-Jun tranbsfer woudld suggest 26-Jun arrival

    Mick S 286 posts

    14 days makes sense, 15 business days makes sense – but 14 business sounds like a load of nonsense.
    It sounds like a fob-off. to deflect the early complaints.

    The delay will be down to the 1 person who is manually checking a spreadsheet, calculating the 25% bonus and then sending it over to BAEC – ‘working’ from home, in between watching daytime TV / Euro 24.

    Maples 251 posts

    ‘working’ from home, in between watching daytime TV / Euro 24.

    Perfect job, then.

    MrWhite 66 posts

    14 days makes sense, 15 business days makes sense – but 14 business sounds like a load of nonsense.
    It sounds like a fob-off. to deflect the early complaints.

    My thoughts exactly. No idea why it now needs to take this long considering they used to be posted within a matter of hours.

    Numpty 20 posts

    It does sound like a fob off. Equally i was surprised at how antiquated the application process was with HSBC and how slow it was (compared to Amex). So 14 working days and it all being done manually wouldn’t be a surprise.

    points_worrier 303 posts

    No bonus points for me yet. Transferred on 6th June, so very nearly 14 days. Will be putting in a complaint with HSBC on Friday if I haven’t received, as I need the extra to make a booking! Last year it took 1-2 hours, never more than 24. This year I havent yet seen anyone saying they have received the bonus yet.

    Within 48h of complaint: complaint closed. Full £££ cost (as per ba.com’s buy avios prices) of cost of 25% bonus avios not received refunded to my account.
    I’ve said it before and I’ll say it again. HSBC do make probably more mistakes than most. But they are very good at resolving them, which is why I put up with them!

    PIL 120 posts

    No bonus points for me yet. Transferred on 6th June, so very nearly 14 days. Will be putting in a complaint with HSBC on Friday if I haven’t received, as I need the extra to make a booking! Last year it took 1-2 hours, never more than 24. This year I havent yet seen anyone saying they have received the bonus yet.

    Within 48h of complaint: complaint closed. Full £££ cost (as per ba.com’s buy avios prices) of cost of 25% bonus avios not received refunded to my account.
    I’ve said it before and I’ll say it again. HSBC do make probably more mistakes than most. But they are very good at resolving them, which is why I put up with them!

    Who did you contact? Was it the customer service line?

    points_worrier 303 posts

    Who did you contact? Was it the customer service line?

    Resolver.

    DanC 33 posts

    Who did you contact? Was it the customer service line?

    Resolver.

    Which section of Resolver – there are a lot of different forms 🙂

    rams 228 posts

    Can only echo how good HSBC are for putting it right when they get it wrong. I went to branch to make a large transfer (above their daily app limit) and didn’t have my ID so couldn’t do it. My fault no problem. I had explained how much and they said to come back with ID. Went to a different branch the next day and explained the situation at the front desk, this time with my ID. They asked me to wait to see someone who would help. Went through all the steps and just as he’s about to execute he asks me if I’m ok with the £18 fee. That was the first I had heard of the fee despite speaking to 2 other people who knew how much I was sending. The HSBC guy agreed the fee was ridiculous and so I cancelled and instead sent the payment myself online over a few days.

    I didn’t have an issue with the fee per se, as that’s up to HSBC, it was more that 2 different people I had spoken to did not think it was important to raise that, so wasted my time going to branch the second day and spent 30 mins+ trying to get the transfer done. When I called to raise the complaint the lady in customer service was great and actually explained I could temporarily increase my daily limit in the app so it would only take 2 transfers to complete everything. I asked her to add in the notes that I thought she was excellent. She raised my complaint and someone from HSBC called later that morning to say they agreed with me and found in my favour. I expected nothing else and then she offered me £100 for the trouble caused. Over the top I think (I expected £20 maybe if anything) but again showed they look to put things right. (Unlike Barclays – woeful organisation)

    MrWhite 66 posts

    14 business/calendar/lunar days has passed and still no bonus avios.


    @points_worrier
    – are you saying the HSBC rewards points were refunded back to your account rather than the bonus avios being credited? Did they provide any explanation on why bonus avios had not been credited?

    Mick S 286 posts

    14 business/calendar/lunar days has passed and still no bonus avios.



    @points_worrier
    – are you saying the HSBC rewards points were refunded back to your account rather than the bonus avios being credited? Did they provide any explanation on why bonus avios had not been credited?

    The £’s value of the 25% bonus points have been deposited as a credit to the bank account.

    It will be an IT issue – it always is with any legacy financial institution. Products and process are rolled out first, the IT comes second, and IT issues fixed third.

    travelersolo 75 posts

    I’ve just received an email from hsbc advising me to use my points before they expire

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