Reply To: Avios not taken – do I have a problem?

[JDB]

davefl wrote:

Ihar wrote:

I think Avios is a separate company. Regardless, you’ve entered into a contract. Easily solved by paying the Avios and getting on the plane,

It’s impossible for a customer to pay BA with Avios. BA have to deduct them from the account. It’s not like a bank account where you can make a payment to an organisation. If BA fail to take payment it’s their problem emtirely.

It’s not exactly BA’s problem entirely as it’s the passenger that risks suffering the interruption to their journey. All sorts of suppliers occasionally forget to take payment. That doesn’t entitle you not to pay nor guarantee that, as a customer, you will not suffer from the oversight.