Reply To: Amex 241 flight downgraded from Club World to WTP at check-in

[JDB]

simon s wrote:

Interested to know if the op could insist on being transferred to another flight/airline later or the following day where there is availability in C instead of the downgrade?

And what about other airlines, even if not one world or direct.

Anyone know BA’s policy or how they would respond to such a request.

You can’t insist on anything to the extent that the APR don’t require the airline to do anything other than reimburse you for the downgrade. BA will sometimes agree to put you on a later flight or one the next day but only on their own services and that is done as a matter of goodwill rather than obligation.

In an instance such as this thread, the OP was on the second of the only two BA flights to Tokyo so it’s a pretty horrible choice, either a long stint in WTP or lose a day of holiday/messed up arrangements to fly in greater comfort. The OP is going to get something like 150,000 Avios by way of compensation but I would be pushing for an additional substantial ex gratia sum. The difficulty is that BA likes to offer the difference in cabins which is lower and when that goes to CEDR the initial £200 gets rolled into the settlement offer, such that any ex gratia element is lost.