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You normally need to go to Guest Services (at 5-5:30pm to avoid queues) to get a pass each for the AMEX lounge. I think this is show dependent.

“Present your American Express Card and valid show ticket at The Guests Services Hub under the Outlet Shopping Staircase to secure up to 4 passes per Cardmember. Passes are limited and provided on a first-come, first-served basis, so early arrival is recommended.”

https://www.headforpoints.com/2024/09/01/american-express-lounge-o2-arena-london/

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