Reply To: ‘Upgrade to The Platinum Card, receive 80,000 points’

[Leigh]

Josh wrote:

Tried to upgrade today and it says my card is not eligible. Still getting advertised the card/upgrade in app and on the web tho. Customer service didnt help, just said they dont know why im not eligible. Must be considered dodgy I guess.

Was the message ‘not configured card’ or “not eligible”, if the former try the fix suggested by ShinyChansey – make your MR earning card the preferred card, so it appears first when you open the Amex app. Try again after the change and it should work.