Reply To: BA please talk to me!

[ZW]

I also had a similar case recently. I submitted my complaint about a 4+ hours delay due to aircraft technical issues. My case was closed without emails. I called BA and they acknowledged that the complaint was closed and they can’t access what’s in my case, but they were able to resend the email while I was on the phone. Not sure if that works for all types of complaints.

I’ve been a long timer reader of HFP, but I rarely comment on articles, bits or chats. I do agree with OP that ‘if you can’t be kind, it’s better not to offer advice at all’.

Also, I’ve read probably hundreds if not thousands of comments from JDB, most of his/her comments are very useful but also ‘indeed quite rude and patronising’.
Having said that, I still like JDB. People like JDB, plus a few frequent commenters make this site so interesting, and so much better than any other travel/points blogs. JDB is just like my grandpa, he’s a renowned lawyer, retired, in his late 70s, he doesn’t have much to do but he spends most of his time on online forums or Twitter/X, advising, teaching, patronising, sometimes trolling.