Reply To: Response from Virgin re Points Redemption

[paul-uk]

They just sent a follow up email

Hello Paul

Thank you for taking the time to speak with me.

As always, we really do appreciate all feedback. Whilst we aren’t able to change the system as it stands, the feedback is still being collated and reviewed.

As discussed, the system will remain in place as it is currently and whilst I can’t make any promises as to whether or not things will change, I can assure you that we will make customers aware if any changes are to be made to the Reward System.

I do hope that we are able to make you happy again in some way with regard to your forthcoming bookings. I want you to know that we truly do appreciate your loyalty.

We look forward to welcoming you onboard again in the not too distant future.

Kind regards,

[name removed]
Executive Office
Virgin Atlantic
http://www.virginatlantic.com