Reply To: ‘Upgrade to The Platinum Card, receive 80,000 points’

[phantomchickenz]

phantomchickenz wrote:

So when this 80k offer came up, I thought I must about just be due out of my fallow period. A quick chat with Amex confirmed yes! And also I could get a referral from player 2 and get a whopping 100,000 MR’s!

Today I went on the chat to check on my progress towards the 10k spend and they dropped the bombshell. It had only been 23 months since my last MR earning card, the previous agent was wrong, and I won’t be eligible for any SUB. Cue anger, frustration, resignation etc, mostly at myself. Why didn’t I keep better records? What a crap start to 2025, and now the fallow period has to start again. Not before I nab the Harvey Nicks and dining credits though…

I have raised a complaint about the incorrect advice received, but am not expecting anywhere near the £5k value I would have gotten from the MR’s. Stoopid, stoopid…

Oh, and to top things off I’ve just had a fraudulent transaction on my Curve card, so need to sort that out. Grrrr

A quick update on my above tale of woe.

Just under three weeks after they acknowledged my complaint, Amex have today replied with a ‘partially upheld’ response. More to the point, I’m getting 80k points (so not the full 100k it would have been with the friend referral). Happy to accept that given the circumstances.

Thanks to @JDB for the words of wisdom that helped formulate my letter.