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6th December 2024 at 21:56
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fluffymitten 14 posts

I thought I’d pick up some points for an upcoming trip. Entered my Amex details and the form said there was an authorisation error and to try again. I tried again, making sure I hadn’t mixed up my card details. And a third time before giving up on Amex and trying a MasterCard. This too returned the same error.

I started looking for a way to get in touch with customer services to ask if there was a known payment processing issue when my phone started pinging with four approved transactions!!

Now I only planned to spend $500 (for 100k points) and not $2000.

I’m hoping that customer services can either cancel three orders or say that none of them will complete.

In the meantime, is this situation common on the IHG site? I also noticed peculiar error messages such as “we cannot confirm your reservation” when I was updating my marketing preferences, which makes me worry about the quality of their website coding and underlying processes

6th December 2024 at 22:12
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AndrewT 438 posts

I’ve never come across problems like that, but you obviously aren’t aware that point purchases are done through points.com, nothing to do with the IHG infrastructure.

6th December 2024 at 23:07
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fluffymitten 14 posts

Interesting. I was on the IHG website with no obvious sign that a different website was processing the order.

I presume that means someone has my money and I will get nothing while points com and IHG blame each other for the error.

On looking at the pending card transaction, I see it is from “IHG BY POINTS”. Literacy also not a strong point of these scammers either then

6th December 2024 at 23:24
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Aston100 1,656 posts

fluffymitten wrote:

Literacy also not a strong point of these scammers either then

How were you scammed?

7th December 2024 at 00:09
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AndrewT 438 posts

The relevant links from the IHG website, app and emails redirect to storefront.points.com

27th December 2024 at 16:32
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robkeane 89 posts

fluffymitten wrote:

Interesting. I was on the IHG website with no obvious sign that a different website was processing the order.

I presume that means someone has my money and I will get nothing while points com and IHG blame each other for the error.

On looking at the pending card transaction, I see it is from “IHG BY POINTS”. Literacy also not a strong point of these scammers either then

The narrative was telling you that the IHG points purchase was by points.com (it was not a mispelt “buy”)

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