50% points rebate promo ….. anyone received yet?

In the same boat.. I flew at the start of the month and came back on the 15th. Nothing been added on the Virgin red app or any email.

TJ wrote:

I did finally receive my 50% rebate but had to follow-up via a couple of channels including membersupport@virgin.com.

Still waiting on my rebate. Is this the email address you’ve had success with? I’ve had no joy via the webforms

I find it annoying that there no way of tracking the promotion on the red app or anywhere else.. I spoke to CS and even emailed them, it was difficult to get a confirmation.

Mostly just bouncing back and forth from Virgin CS team and the Red team.. I took screenshot of the website offer page just in-case things go south.

I had to talk to Virgin Red and they did credit me the points manually.

sam5035 wrote:

@kai did you remember the contact number?

Yes @Kai how did you speak with them?

surprisingly I received the points after 7 days of landing…