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Forums Frequent flyer programs British Airways Executive Club 50,000 Avios for BA Premium Plus Amex

  • jintycat 34 posts

    I see there is a new BA SUB of 50,000 points valid until 20th Feb. It says it is 2 x 25000 but not clear when you get the 2nd 25,000. Any ideas as I notice there is nothing on the forum about this offer (or maybe I just can’t find it). There is also a special offer to get tier points depending on how much you spend when you take out the card.

    can2 575 posts

    When I checked the deal it says 50k Avios for £3k spend.

    rtid 46 posts

    you’d get the second 25000 at the same time once the £3k spend has been reached.

    Text from the Amex website;
    The 50,000 bonus points will be awarded in two 25,000 awards.

    n1368585 54 posts

    This is good timing for me as my 2 year gap period ends at the end of Jan so hopefully I’ll be eligible.

    However, when applying on the British Airways website (as opposed to Amex), do the same eligibility rules apply, as there was some discussion over this in the forums last year.

    It say ‘new card members only’. For example, does the bonus still apply only if you’ve never held a BA card in the last two years (or is it any Amex), as I currently have the Gold Rewards card.

    jintycat 34 posts

    I believe the rules are the same

    rtid 46 posts

    This is good timing for me as my 2 year gap period ends at the end of Jan so hopefully I’ll be eligible.

    However, when applying on the British Airways website (as opposed to Amex), do the same eligibility rules apply, as there was some discussion over this in the forums last year.

    It say ‘new card members only’. For example, does the bonus still apply only if you’ve never held a BA card in the last two years (or is it any Amex), as I currently have the Gold Rewards card.

    New Cardmember offer:
    This new Cardmember offer is only available if you have not held a personal British Airways American Express Card within the previous 24 months. If you have held a personal British Airways American Express Card within the previous 24 months, you will be entitled to all other Card benefits, excluding the welcome offer.

    dbuzz 1 post

    I am feeling a little unnerved! Why has HFP not mentioned this new SUB? Is there something they know, that I don’t! I checked the credit card review and it is not showing the new SUB.

    Faker 10 posts

    Does anyone know if you can stack and amex referral on top? I would assume not since it requires application through a specific link but thought I would confirm here

    Luvadealme 1 post

    Did anyone work out when the 2nd 25k points will be received?

    tdtm5000 4 posts

    I got mine at the same time

    Did anyone work out when the 2nd 25k points will be received?

    tootsci 75 posts

    I just hit the spend yesterday. I was assuming the 50k would all be awarded at once some time in the next few days…?

    tdtm5000 4 posts

    I just hit the spend yesterday. I was assuming the 50k would all be awarded at once some time in the next few days…?

    It should get added when your direct debit goes out, alongside the rest of the avios you earned during the month.

    jintycat 34 posts

    I got mine as 50000…took about a week from hitting the spend to it showing in my account and transferred as usual when it due to transfer which is usually monthly

    tootsci 75 posts

    Good to know thanks

    danimal 100 posts

    OH applied for this offer via an email link well before the deadline. Just received the 25000 but Amex are refusing to award the other 25000 saying he did not apply via the correct link and the only option is to go to the Ombudsman.

    Wondering if anyone else has been in this situation and how best to resolve it. Amex are usually very helpful in situations like this so surprised at their intransigence.

    JDB 4,650 posts

    OH applied for this offer via an email link well before the deadline. Just received the 25000 but Amex are refusing to award the other 25000 saying he did not apply via the correct link and the only option is to go to the Ombudsman.

    Wondering if anyone else has been in this situation and how best to resolve it. Amex are usually very helpful in situations like this so surprised at their intransigence.

    If the Amex complaints handler is being intransigent it will be because they have been given some sort of evidence by the SUBs team to show that the application emanated from a source that didn’t entitle your OH to the higher SUB. Hopefully your OH has some sort of evidence to show that he did apply through the right link. What’s odd is that the 50k offer was more open to all compared to previous higher offers, so I’m not sure where Amex is suggesting the 25k link came from. The FOS investigator will look at the evidence from both sides and make an initial determination based on the balance of probabilities. If you are unhappy with that determination you can ask for a final decision by an Ombudsman.

    JDB 4,650 posts

    @danimal – further to my earlier post, I think it’s worth noting in your complaint to the FOS that while under previous BA Amex welcome offer promotions the points were usually awarded as one ‘payment’, this one was stated in the offer that it would be delivered as 25k + 25k and some people received text messages to this effect (see above) but another reported getting the 50k in one go, so there appears to be inconsistency in Amex systems for determining/awarding suggestive of a defective process as part of a new, untested system which is perhaps why your OH was deprived of the second 25k.

    danimal 100 posts

    Thank you @jdb – this is all very helpful! Hopefully, the threat of a referral to FOS might change their minds.

    rwp88 13 posts

    I also signed up via the 50k link but only received 25k. I’ve been complaining/querying this with both BA and Amex.

    Amex are adamant that the other 25k is paid via BA. I currently have an outstanding complaint with them to get the 25k applied, but waiting for an update.

    It took multiple webchats to get either side to accept they were responsible for paying the 2nd 25k.

    JDB 4,650 posts

    I also signed up via the 50k link but only received 25k. I’ve been complaining/querying this with both BA and Amex.

    Amex are adamant that the other 25k is paid via BA. I currently have an outstanding complaint with them to get the 25k applied, but waiting for an update.

    It took multiple webchats to get either side to accept they were responsible for paying the 2nd 25k.

    Don’t let Amex fob you off my sending you to BA. It’s ultimately up to Amex to fulfil the contract and if BA says no, you don’t really have any recourse but with Amex you can escalate to the FOS once you have exhausted the Amex complaints process. If you go to the FOS you will need to show you really were entitled to the 50k and went through the right channel.

    Wiseoldman 127 posts

    I also signed up via the 50k link but only received 25k. I’ve been complaining/querying this with both BA and Amex.

    Amex are adamant that the other 25k is paid via BA. I currently have an outstanding complaint with them to get the 25k applied, but waiting for an update.

    It took multiple webchats to get either side to accept they were responsible for paying the 2nd 25k.

    Don’t let Amex fob you off my sending you to BA. It’s ultimately up to Amex to fulfil the contract and if BA says no, you don’t really have any recourse but with Amex you can escalate to the FOS once you have exhausted the Amex complaints process. If you go to the FOS you will need to show you really were entitled to the 50k and went through the right channel.

    I am in the same position. Applied via the 50000 link from the BA site but only got the 25000 points. Fortunately I had recorded the application. I complained to Amex and the complaint handler said the information was irrelevant and they have to go by the code that the backoffice records at their end. Refused to even look at the evidence. Going to FOS but still have not done it!

    I triggered the 241 and have cancelled the card and got most of the fee bacl as i was still in 30 days.

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