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Forums Frequent flyer programs British Airways Executive Club Adding infant to booking led to 30k Avios removal

  • Jackie D 8 posts

    I recently called BA to add my 3 month old granddaughter to a flight booking. The operator made an error and instead of charging 1650 Avios, they removed over 30,000 from my household account. I have rung BA three times about this and their call centre staff in India have attempted to correct things (which has to be done manually). Now, after over 3 hours on the telephone and an email sent to BA Loyalty, I am on a loop, with them emailing standard complaint links. The call centre staff told me they felt they have rectified the mistake but I am still missing Avios.
    Can anyone advise how to get this sorted out please?

    SamG 1,687 posts

    If you’re on flyertalk there is a user BA Refund Helper you could send a private message to. He doesn’t work in Avios but did manage to send my query to someone to get it fixed

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