Adding infant to booking led to 30k Avios removal

[Jackie D]

I recently called BA to add my 3 month old granddaughter to a flight booking. The operator made an error and instead of charging 1650 Avios, they removed over 30,000 from my household account. I have rung BA three times about this and their call centre staff in India have attempted to correct things (which has to be done manually). Now, after over 3 hours on the telephone and an email sent to BA Loyalty, I am on a loop, with them emailing standard complaint links. The call centre staff told me they felt they have rectified the mistake but I am still missing Avios.
Can anyone advise how to get this sorted out please?

[SamG]

If you’re on flyertalk there is a user BA Refund Helper you could send a private message to. He doesn’t work in Avios but did manage to send my query to someone to get it fixed